Northern Trust
Sr Principal - ServiceNow Product Owner
- Compensation
- Not disclosed
- Location
- Bangalore, India
- Work setup
- Not specified
- Seniority
- Principal
- Employment
- Full time
- Experience
- 5+ years
- Category
- Product
- Posted
Skills
Must have
- 10+ years of experience in product management, ITSM/platform engineering, or enterprise platforms
- 5+ years of deep ServiceNow platform experience across multiple modules
- Proven experience in large-scale ServiceNow implementations in financial services or regulated environments
- Strong understanding of: ITIL / ITSM frameworks Enterprise architecture principles Risk and compliance requirements (SOX, audit, etc.)
- Experience managing federated product models and cross-functional stakeholders
Nice to have
- ServiceNow certifications (e.g., CSA, CIS – ITSM/ITOM/IRM, Certified Product Owner)
- Experience with AI/ML or GenAI capabilities within ServiceNow or similar platforms
- Exposure to cloud platforms, data platforms, and automation frameworks
- Experience driving platform standardization and consolidation initiatives
Full description
About Northern Trust
As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families, corporations and institutions.
Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide.
With more than 135 years of financial experience and over 24,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.
About the Role
- Lead the end-to-end product management of the ServiceNow platform at Northern Trust
- Define and execute a strategic vision and roadmap through a federated operating model across business, technology, and risk stakeholders
- Drive the implementation, governance, optimization, and expansion of ServiceNow modules, including ITSM, ITOM, IRM/GRC, SecOps, HRSD, CSM, and AI-enabled capabilities
- Ensure the platform delivers business value, operational efficiency, regulatory compliance, and cost optimizationKey ResponsibilitiesProduct Strategy & Vision
- Define and own the ServiceNow platform vision, strategy, and multi-year roadmap
- Translate enterprise priorities into a cohesive product strategy across modules and domains
- Lead a federated roadmap planning process across business units, ensuring alignment and prioritization
- Drive adoption of platform-first and automation-first principlesPlatform Governance & Delivery
- Establish and enforce platform governance models (design authority, standards, data models, and architecture guardrails)
- Ensure consistent implementation of best practices, reusable components, and scalable design
- Oversee delivery of strategic programs across ServiceNow Modules in a federated partnership with assigned Capability Level Product Owners
- Partner with engineering and operations teams to ensure resiliency, scalability, and performanceAI & Intelligent Automation Strategy
- Define and execute roadmap for AI/GenAI capabilities within ServiceNow (e.g., virtual agents, predictive intelligence, Now Assist)
- Identify high-impact use cases for:
- Automation of service operations
- Predictive incident/problem management