Sr. Product Manager - Practice Experience
Pearly, a B2B SaaS and payments platform for dental practices and DSOs, seeks a Senior Product Manager to own the Practice Experience app end to end: onboarding, daily billing/payment workflows, and automation across single offices, groups, and outsourced billing companies. Requires 7+ years PM experience, SQL fluency, and commercial instinct; pays $160k–$180k plus equity.
- Compensation
- $160K–$180K / yr
- Location
- Atlanta, GA
- Work setup
- Hybrid
- Seniority
- Senior
- Employment
- Contract
- Experience
- 7+ years
- Category
- Product
- Posted
Skills
Must have
- 7+ years in product management owning a customer-facing app, workflow, or experience product, ideally at a high-growth B2B SaaS company
- Outcome-first track record — able to walk through metrics owned end to end and the impact of decisions made
- Real workflow craft for a professional user at both single-site and enterprise scale, with a POV on permissions and configurability
- Ownership past the UI — treated onboarding, activation, and support as product surfaces
- Commercial instinct — knows which product gaps lose deals vs. what retains customers
- Technical fluency — reasons about data models and integration tradeoffs, can answer own questions in SQL
Nice to have
- Experience in dental, healthcare, RCM, or similar
- Background in payments, billing, or consumer checkout experiences
- Experience with multi-location, multi-tenant, or agency-style customers
- Experience building surfaces on top of someone else's models/intelligence layer, with a POV on autonomy and human-in-the-loop
Full description
ABOUT PEARLY
Pearly is a high-growth B2B SaaS and payments company at a critical inflection point. With deep product-market fit and over 3,000 dental offices across DSOs, groups, and private practices on the platform, we're now looking for builders to help shepherd the next stage of growth.
Because we're lean, you won't be inheriting legacy process or systems debt. You'll be building from a clean slate: leveraging process, technology, and AI in smart, creative ways to accelerate growth and productivity across dental billing, payments, and engagement.
We are a team of high-talent, high-integrity people who genuinely enjoy the art of building and competing; honing our craft and getting better each day, both as individuals and as a team. We care deeply about good outcomes, but just as much about how we get there with smart, passionate people who hold each other to a high standard, move fast, and take pride in the work.
That's what makes Pearly feel different. The caliber of the people and the intentionality behind how we operate.
THE ROLE
You'll own Practice Experience: the app the practice team works in every day, the workflows inside it, and the experience around it from onboarding to daily use. Your users are the people responsible for a practice's financial performance, some living in Pearly for hours a day working a queue of accounts, others, like an owner or a CFO, checking in weekly and needing to know where things stand without digging. And it isn't one customer. It's the single-location office running its own billing, the group or DSO standardizing across dozens of locations, and the outsourced billing company working on behalf of hundreds. You own that arc for all of them without building three versions of the product.
The problems are concrete. A new customer should get live and start collecting in days, not weeks. An RCM manager should be able to set up a payment plan in under a minute without calling support. A balance sitting 60 days past due shouldn't wait for a person to decide to chase it. And a DSO rolling out location 41 shouldn't need the hand-holding location 1 did. Some of those are workflow problems, some are product we haven't built, and some are automation that should have replaced the work entirely. All of them compound directly into collections.
Part of your roadmap exists to win customers and part exists to keep them, and you should know which is which. The metrics you'll answer for are listed below. Senior here means you own it end to end, from discovery through release, without day-to-day direction. The lines around your area are thin on purpose. With a lean product bench, breadth matters, and you'll own features that reach into Payments, Onboarding, and Integrations.
WHAT YOU'LL OWN
Getting Live and Getting Unstuck. Onboarding and support are product surfaces, not someone else's problem. Own what gets configured versus defaulted, how fast a new customer connects their PMS and reaches value, and the in-product guidance that replaces a training call.