Sr Program Manager, Client Delivery
Sr Program Manager owning end-to-end delivery of multi-year, multi-workstream Sureify platform implementations for life & annuity carrier clients — running planning, SOW/budget tracking, RAID and risk management, reporting, and go-live handoff into managed services. Core stack: Agile delivery, Jira, enterprise SaaS.
- Compensation
- $155K–$180K / yr
- Location
- US - Remote
- Work setup
- Remote
- Seniority
- Senior
- Employment
- Not specified
- Experience
- 6+ years
- Category
- Project management
- Posted
Skills
Must have
- 6 to 10 years of project delivery experience in SaaS or insurtech, including complex client engagements
- Track record leading multi-year engagements valued at up to $10M with accountability for budget, margin-relevant hours and change orders
- Experience running 2 or more concurrent workstreams (e.g. configuration, integrations, data migration, vendor deliverables) under one integrated plan
- Strong financial management: SOW/work-order budget tracking, estimate-to-complete forecasting and variance reporting on fixed-price and T&M contracts
- Skill in scope and change control, including identifying change-order needs with leadership
- Experience working with Agile delivery teams and Scrum Masters, bridging sprint-level progress to program-level milestones
- Communication tailored to every audience: clear status reporting, steering committee facilitation and calm escalation
- Proven ownership of RAID management, UAT, cutover and go-live for enterprise software implementations
- Working knowledge of Jira or similar delivery tooling
- Experience establishing success metrics and running post-launch evaluations
Nice to have
- PMP or equivalent certification
- Agile certification (CSM or SAFe)
- Deep knowledge of an enterprise insurance SaaS platform, with confidence to guide technical tradeoffs
- Experience in life insurance, annuities or broader financial services, especially digital new business, e-application, underwriting or policy administration
- Familiarity with carrier systems of record, ACORD standards (such as TC103), and e-signature and forms workflows
- Experience delivering platform upgrades or legacy-to-modern migrations for enterprise clients
- Comfort using AI-assisted delivery tools for status reporting, meeting notes and risk tracking
Full description
About Sureify
Sureify builds the digital platform life and annuity carriers use to sell, serve and grow. Our products — LifetimeACQUIRE, LifetimeAGENT, LifetimeSERVICE and CoreCONNECT — power quote-to-issue, agent portals, policyholder self-service and the data layer behind them. Carriers like Amica, AAA Life, Nationwide and Farmers rely on Sureify to support more than 1.5 million agent and policyholder interactions every month.
About the role
Sureify is hiring a Sr Program Manager to own delivery of a multi-year, multi-workstream carrier engagement. You will run it from Solution Design Workshop handoff through go-live and transition into managed services, landing it on scope, schedule and budget.
You will report to the Sr. Director, Practice Lead, and work alongside Scrum Masters, Business Analysts, engineering, QA and product teams. You are the carrier's day-to-day delivery counterpart and the practice's source of truth on engagement health.
What you'll do
Lead multi-workstream programs
- Turn confirmed SDW scope into an integrated implementation plan: epics, milestones, dependencies and a resource-loaded timeline.
- Run several concurrent workstreams (platform configuration, integrations, forms, data migration, vendor deliverables) as one program with one critical path.
- Ensure successful execution of timelines, budget, scope and delivery quality across a large, complex program.
- Run kickoff and Sprint 0, including the client prerequisites checklist: forms, system access, credentials and sandbox environments.
Own budget and commercial health
- Manage delivery to the fixed schedule including tracking hours used, estimate to complete, estimate at completion and variance reporting.
- Forecast overruns early and bring the Sr. Director a recommendation, not just a number.
- Maintain the SOW assumptions baseline, identify change-order triggers, and draft and negotiate change orders with the carrier.
Manage risk and dependencies
- Own the RAID log and the query log of open carrier questions; review weekly and drive aging items to closure.
- Anticipate cross-workstream and client-side risks and dependencies and develop mitigation plans before they block delivery.
- Escalate early and clearly when a risk threatens milestones, budget or the relationship.
- Coach others on the team in issue management.
Own reporting, documentation and metrics
- Produce the weekly internal briefing and manage content for client-facing status deck, with objective Schedule, Scope, Quality and Budget ratings.