Sr. Program Manager, Delivery Experience, Emerging Stores

Amazon is seeking a Senior Program Manager to enable India and Emerging Markets of Amazon build a fast, reliable, and sustainable customer shopping and delivery experience. The individual in this role will collaborate across a cross-country team of program, product, tech, BI and Science leaders to plan, execute, validate, and deploy complex customer experience capabilities across International Emerging stores. This role will partner with teams across the globe to launch and drive impact through bespoke solutions. The ideal candidate will obsess over customers and have a proven track record of delivering results while managing high level of complexity. Successful candidates will have experience with Program Management in a broad, global organization, have experience working with a variety of cross-organizational stakeholders, and be able to juggle competing priorities. This candidate must have crisp communication skills, and have experience communicating project status and updates across a global audience. Ability to navigate ambiguous programs, influence without authority, and a high bias for action are critical for success in this role.
This role requires willingness to travel internationally across our key IES markets, including Latin America (Brazil and Mexico), Australia, and the Middle East (UAE, Saudi Arabia), to engage directly with local teams, understand market-specific customer behavior, and drive alignment.

Key job responsibilities
As a Sr. Program Manager in the team, you will be responsible for

• Managing the programs for international expansion charter for IES DEX. This will entail working with technical partners like PMs, TPMs, SDEs, SDMs, as well as with local counterparts/product managers across Emerging countries.
• You will own delivery and tracking of critical leadership goals to enable capabilities globally, and hold partner teams accountable to drive impact from the enabled capabilities.
• You will establish mechanisms viz. setup and own the Monthly Business Reviews, progress flashes, etc. to socialize with Senior leadership across IES.
• In partnership with local teams, you will identify new problem sets, cost-saving and CX improvement opportunities, missing product/tech capabilities to inform and shape the IES DEX Roadmap.

About the team
As Amazon International Emerging Stores’s DEX team, we are at the forefront of the Customer Experience product thought leadership - working on some of the most difficult Customer Experience problems while partnering with research scientists, software developers, and business leaders. With the focus on driving real impact on Amazon's long-term profitability, we build new analysis from ground up, proposing new concepts and technology to meet business needs, and translating these concepts into robust scalable products that deliver tangible value to our customers and to the IES business.