Sr. Security Operations Center Manager

Oracle's Global Physical Security (GPS) Operations Team secures the corporation's data center and facility footprint through physical access, video monitoring, alarm management, incident response, and coordinated operational controls. The Physical Security Operations Analyst is the on-site IC4 owner for the Shackelford, TX local SOC operating model.

This role is not a people-manager position. It leads the SOC function: establishing reliable procedures, ensuring local operators and contracted personnel can execute them, coordinating with the Global Security Operations Center (GSOC) and site partners, and resolving the systems, process, documentation, training, and escalation gaps that affect monitoring and response.

The role operates with substantial independence and is accountable for operational readiness, consistent incident handling, clear handoffs, and measurable improvement across the local SOC environment.

This is an on-site role at our Saline, MI location.

• Own the local SOC operating model for Shackelford, including alarm monitoring, camera verification, dispatch coordination, incident logging, shift handoffs, and escalation paths.

• Translate GSOC SOPs, Alarm Master Matrix requirements, site post orders, and local operating needs into usable runbooks, job aids, and response workflows.

• Standardize the investigation, documentation, and escalation of alarms and incidents so actions are timely, consistent, and traceable across shifts.

• Maintain local readiness for Lenel access-control alarms, Milestone video monitoring and retrieval, communication tools, and documented degraded-mode procedures when systems or connectivity are impaired.

• Coordinate with GSOC, Security Systems, Data Center Operations, construction, guard force leadership, IT/network teams, and vendors to diagnose monitoring gaps, restore service, and close recurring break/fix issues.

• Support construction-to-operations transitions by validating monitoring coverage, alarm visibility, camera readiness, access-control changes, commissioning activity, and operational handoffs before sites or systems enter service.

• Develop and maintain practical training plans, access readiness, and competency checks for SOC operators and contracted staff; provide functional guidance without assuming direct personnel-management authority.

• Analyze alarm, incident, outage, response-time, and quality data; establish meaningful performance measures and recommend corrective actions, preventive controls, and process improvements.

• Maintain audit-ready SOC documentation, including shift logs, incident records, escalation guides, operating procedures, training materials, outage playbooks, and after-action follow-up.