(Sr.) Server Hardware System Engineer_TC29696

About Supermicro:
Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.

Essential Duties and Responsibilities:

• Provide technical consults to optimize overall system performance based on the customer network/OS infrastructure when ODM customer report issue or ask for help
• Promptly support the issue's duplication and clarification reported by production and ODM/customized customer
• Teamwork with related RD and Lab to find out the root cause.
• Support system performance evaluation during New Product Introduction (NPI), POC and tradeshow.
• Support the phase in of the customized hardware testing and OS installation requested by enterprise customers.
• Troubleshooting Hardware/Firmware problems reported by customers .
• Write debug program by using shell script to figure out the hardware issues efficiently
• Handle big OEM account independently as a role of PM if interested