Sr Site Reliability Engineer

Our Mission

Our mission is to SAVE AND IMPROVE LIVES BY EMPOWERING HEALTHCARE CONSUMERS. Come be part of remarkable.

Overview

How you can make a difference

As a Senior Site Reliability Engineer at HealthEquity, you'll play a critical role in ensuring the platforms our members depend on remain reliable, resilient, and secure. Millions of people trust HealthEquity to manage their HSAs, FSAs, HRAs, and other benefits — and the systems behind that experience need to be available when members need them most, whether that's during open enrollment, tax season, or a routine claim submission.

You'll own operational readiness for key services, drive reliability initiatives that reduce risk and toil across teams, and serve as a technical leader whose decisions directly shape the stability and scalability of our platforms.

What you’ll be doing

• Leading reliability improvements for critical services and influencing adjacent teams on production best practices

• Independently driving complex reliability initiatives, including root cause resolution and long-term corrective actions

• Designing resilient, scalable systems with appropriate failure handling, observability, and recovery strategies

• Actively participating in architecture reviews to ensure operational scalability and service resilience

• Owning service-level operational readiness, SLOs, and incident quality for key platforms or services

• Strengthening operational controls while balancing delivery speed and risk

• Applying AI to improve debugging, automation, and operational insights — while modeling effective and responsible use for others

• Mentoring engineers and helping elevate team capability in reliability engineering practices

• Influencing team practices and coordinating effectively during incidents and cross-functional operational events

• Participating in on-call as needed, owning production health and SLOs, and improving reliability and MTTR across teams

What you will need to be successful

• 8+ years of experience with complex production ownership in SRE, infrastructure engineering, or related disciplines

• Advanced proficiency in distributed systems troubleshooting and performance tuning

• Experience with cloud infrastructure platforms and tooling (Azure, Terraform, Kubernetes/AKS, or equivalent)

• Experience with CI/CD pipelines (Azure DevOps, GitHub Actions, or equivalent)

• Experience with observability, monitoring, and incident management tools (Dynatrace, PagerDuty, or equivalent)

• Experience applying AI/ML tools to improve debugging, automation, or operational insights (e.g., anomaly detection, automated root cause analysis, AI-assisted coding tools)

• Strong coding/scripting skills in Python, PowerShell, Go, Bash, or similar languages, with the ability to mentor others in software reliability best practices

• Demonstrated ability to independently own service-level reliability decisions, incident management, and operational excellence

• Deep expertise in cloud-native architectures, high-availability systems, and fault-tolerant design patterns

• Experience analyzing complex systems holistically and making data-driven decisions to improve uptime and performance

• Degree in Computer Science, Information Technology, Engineering, or related field a plus, but not required

#LI-Remote

This is a remote position.

Salary Range

$120500.00 To $157000.00 / year

Benefits & Perks

The actual compensation offer is determined based on job-related knowledge, education, skills, experience, and work location. This position will be eligible for performance-based incentives and restricted stock units as part of the total compensation package, in addition to a full range of benefits including:

• Medical, dental, and vision

• HSA contribution and match

• Dependent care FSA match

• Uncapped paid time off

• Paid parental leave

• 401(k) match

• Personal and healthcare financial literacy programs

• Ongoing education & tuition assistance

• Gym and fitness reimbursement

• Wellness program incentives

Onboarding & Travel

This is a remote role, with an in-person onboarding training component. New team members must participate in Trailhead, HealthEquity’s immersive onboarding experience Trailhead is designed to foster meaningful connections, support your integration into the organization, and equip you with a strong understanding of our business. Trailhead participation is a key expectation of this role. Trailhead is held onsite at our headquarters once per quarter. HealthEquity covers all required travel and accommodations.

This role may begin with a virtual, self-paced onboarding experience, followed by a mandatory onsite Trailhead session at a later date.

HealthEquity is committed to providing reasonable accommodations to team members with qualifying disabilities. Should you be selected for this role and require an accommodation, we will put you in touch with our Benefits Team so you can begin the accommodation request process.

Why work with HealthEquity

HealthEquity has a vision that by 2030 we will make HSAs as wide-spread and popular as retirement accounts. We are passionate about providing a solution that allows American families to connect health and wealth. Join us and discover a work experience where the person is valued more than the position. Click here to learn more.

You belong at HealthEquity!

HealthEquity, Inc. is an equal opportunity employer, and we are committed to being an employer where no matter your background or identity – you feel welcome and included. We ensure equal opportunity for all applicants and employees without regard to race, age, color, religion, sex, sexual orientation, gender identity, national origin, status as a qualified individual with a disability, veteran status, or other legally protected characteristics. HealthEquity is a drug-free workplace. For more information about our EEO policy, or about HealthEquity’s applicant disability accommodation, drug-free-workplace, background check, and E-Verify policies, please visit our Careers page.

HealthEquity uses Microsoft Copilot to transcribe screening interviews between candidates and their direct Talent Partner for note taking and interview summaries. By scheduling a screening interview with us, you consent to Microsoft Copilot’s AI technology recording and transcribing your interview with your Talent Partner. This information will be reviewed for accuracy and then used by HealthEquity to summarize the interview, ensure accuracy, and facilitate our hiring process. We take privacy seriously. You have the option to opt out. If you wish to opt out of this Microsoft Copilot transcription, please notify your Talent Partner in advance of the interview. If we do not receive an opt-out request from you, we will assume that you consent to the use of Microsoft Copilot.

HealthEquity uses Pindrop Pulse during certain interviews to support identity verification, interview security, and fraud prevention. By scheduling and participating in an interview where Pindrop Pulse is enabled, you acknowledge that Pindrop's technology may analyze information such as voice, video, device, network, and location-related signals to identify potential impersonation, deepfake activity, and other security risks. This information may be reviewed by HealthEquity's Talent Acquisition and Security teams to support a secure hiring process. All alerts and risk indicators are reviewed by trained personnel, and HealthEquity does not make hiring decisions based solely on automated analysis. We take privacy seriously. You have the option to opt out of Pindrop analysis. If you wish to opt out, please notify your Talent Partner in advance of the interview. If we do not receive an opt-out request from you before the interview, we will assume that you consent to HealthEquity's use of Pindrop Pulse for security verification purposes during the hiring process.

At HealthEquity, our goal is to save and improve lives by empowering healthcare consumers. This shared purpose inspires everything we do, including how we approach hiring. Our process is designed to get to know the real you: your skills, experiences, and potential to make a difference. We value honesty, originality, and the courage to do the right thing, even when it is not the easiest path. Showing up as your authentic self reflects these values and helps us build something truly remarkable together.

As AI is becoming a common tool throughout the application process, we want to be clear about its appropriate use at HealthEquity. Using AI to support resume writing, research, or interview preparation is perfectly acceptable, provided the content is accurate and genuinely represents your qualifications and skills. For other key parts of our interview process, however, it is important that the ideas, communication, and work you share reflect your own voice, experiences, and thinking. We ask that you participate in our live interviews and complete any assessments without AI assistance unless instructions explicitly indicate otherwise or a specific exception is discussed and approved in advance. This approach ensures fairness, celebrates your individuality, and allows your authentic perspective to shine. Behaviors that do not align with these guidelines may result in disqualification from the hiring process or termination of employment if later discovered. We appreciate your understanding and look forward to learning about the unique contributions only you can bring to HealthEquity.

HealthEquity is committed to your privacy as an applicant for employment. For information on our privacy policies and practices, please visit HealthEquity Privacy.