Sr Site Reliability Engineer - Middleware, DevOps & Cloud
Senior Site Reliability Engineer supporting Visa's middleware products: monitoring/observability, production troubleshooting, release deployments, and building AI/ML-driven intelligent automation. Stack includes middleware like Tomcat/JBoss/IBM MQ, Python/Java/Go, Jenkins/Terraform/Docker/Kubernetes, and AWS/GCP/Azure. Hybrid role based in Negros Occidental, Philippines.
- Compensation
- Not disclosed
- Location
- Negros Occidental, Philippines
- Work setup
- Hybrid
- Seniority
- Senior
- Employment
- Full time
- Experience
- Not specified
- Category
- Devops
- Posted
Skills
Must have
- 3-7 yrs of DevOps experience with a bachelor's/master's degree in computers or related discipline
- Experience supporting Middleware technologies (Tomcat, Apache, Springboot, MKS, SQS, JBoss, IBM MQ, IBM DataPower, Hazelcast, Flink)
- Software development experience with proficiency in one or more programming languages (Python, Java, Go)
- Experience with DevOps practices and tools (Jenkins, Terraform, Ansible, Docker, Kubernetes)
- Familiarity with cloud platforms (AWS, GCP, or Azure) and operating models
- Understanding of monitoring and observability solutions (such as Prometheus, Splunk)
- Strong analytical and problem-solving skills; debugging, performance tuning, and root cause analysis
- Strong written and verbal communication; collaboration with globally dispersed virtual teams
Nice to have
- AI ML engineering experience or coursework
- Experience integrating AI LLM frameworks into production systems
- Contributions to open-source projects
Full description
Job Description The Opportunity
We are seeking a skilled and innovative Sr. Site Reliability Engineer to join our team and help solve complex challenges on a global scale. The Middleware Product Reliability Engineering (PRE) group is dedicated to ensuring our products and services operate with Always On availability, exceptional reliability, and outstanding performance. This role is ideal for software engineers with AI, ML backgrounds who want to apply their skills to large-scale reliability engineering. You'll develop intelligent automation systems and integrate machine learning models into our middleware infrastructure, working at the intersection of software development, artificial intelligence, and site reliability. As a Visa Sr. Site Reliability Engineer, you will be an integral part of a cross-functional team inventing, designing, building, testing, and operating software products that reach a truly global customer base. While building and supporting components of cutting-edge payment technology, you will see your efforts shaping the digital future of monetary transactions.
What You'll Do
- Support Middleware software and infrastructure components for all lines of business at Visa.
- Design and develop software solutions for middleware reliability using AI ML techniques.
- Develop and improve Middleware monitoring and observability systems.
- Build intelligent automation systems leveraging machine learning models.
- Develop and maintain automation tools and integrations into existing AI LLM frameworks to handle application support tasks.
- Collaborate with data science teams to integrate AI-driven insights into reliability engineering.
- Engage in production issue troubleshooting, provide immediate service restoration, follow up on root cause analysis, and ensure permanent fixes are implemented.
- Coordinate and execute Middleware releases and production deployments.
- Optimize performance and tuning for Middleware applications.
The Skills You Bring
Collaboration and Communication
You possess strong interpersonal skills and excel at both written and verbal communication. You thrive in team environments and collaborate effectively with globally dispersed virtual teams.
Learning and Growth
You are adaptable and eager to learn new technologies and tools. You enjoy sharing knowledge with others and contributing to collective team growth.
Innovation and Problem-Solving
You are comfortable exploring beyond traditional solutions and embrace new technologies and innovative approaches. You excel at analytical thinking and creative problem-solving.
Decision-Making and Prioritization
You effectively prioritize, multitask, and deliver quality work on time. You can make informed decisions on execution timelines and maintain focus in high-pressure situations.