Sr. SMB & Channel Sales Program Manager
Senior program manager role shaping and scaling Pinterest's LATAM SMB sales organization: translating business priorities into scalable sales processes, systems, workflows and programs, partnering with Sales, Product, Engineering and Marketing. Leverages Salesforce, Gong, sales tech, data dashboards and Generative AI; hybrid, based near the São Paulo office.
- Compensation
- Not disclosed
- Location
- São Paulo, BR
- Work setup
- Not specified
- Seniority
- Senior
- Employment
- Not specified
- Experience
- 5+ years
- Category
- Project management
- Posted
Skills
Must have
- Minimum 5 years of experience in business or customer operations, technical project management, or program management, ideally within SMB, channel sales, or digital advertising environments
- Growth mindset and curiosity; comfortable working independently and proactively solving problems with sales and vendor teams
- Skilled at establishing shared goals, aligning with and influencing multiple internal and external stakeholders
- Demonstrated ability to manage and deliver large-scale process redesigns or systems implementations from scoping through rollout and adoption
- Strong analytical skills, with experience breaking down ambiguous data problems and surfacing actionable insights
- Highly organized, able to meet rigorous deadlines while balancing multiple priorities with strong attention to detail
- Excellent written and verbal communication skills, able to simplify complex topics and deliver presentations or training
- Bachelor's or Master's degree in economics, business administration, communication science, media informatics, or equivalent practical experience
- Able to work in the São Paulo, Brazil office 1-2 times per week (commutable distance)
Nice to have
- Hands-on experience with Salesforce and Gong
- Familiarity with sales technology such as Calendly, Clay, and outbound prospecting platforms
- Experience with Generative AI tools and their applications in sales operations, process automation, or productivity
- Experience with vendor management and SQL tools
Full description
About Pinterest:
Millions of people around the world come to our platform to find creative ideas, dream about new possibilities and plan for memories that will last a lifetime. At Pinterest, we’re on a mission to bring everyone the inspiration to create a life they love, and that starts with the people behind the product.
Discover a career where you ignite innovation for millions, transform passion into growth opportunities, celebrate each other’s unique experiences and embrace the flexibility to do your best work. Creating a career you love? It’s Possible.
At Pinterest, AI isn't just a feature, it's a powerful partner that augments our creativity and amplifies our impact, and we’re looking for candidates who are excited to be a part of that. To get a complete picture of your experience and abilities, we’ll explore your foundational skills and how you collaborate with AI.
Through our interview process, what matters most is that you can always explain your approach, showing us not just what you know, but how you think. You can read more about our AI interview philosophy and how we use AI in our recruiting process here.
Pinterest is looking for a Sr. SMB Program Manager to help shape and scale how our LATAM SMB Sales organization operates. In this role, you will translate business priorities into scalable programs, sales processes, systems, workflows, and operating mechanisms. You will lead initiatives from problem definition and prioritization through design, implementation, adoption, measurement, and continuous improvement.
The ideal candidate is action-oriented, curious, and comfortable moving between strategic problem-solving and hands-on execution. You will collaborate across internal teams, including Sales, Product, Engineering, and Marketing, to improve operational efficiency, enhance seller productivity, and scale successful initiatives across LATAM and beyond.
What you’ll do
- Lead sales process optimization across European markets by mapping, analyzing, and redesigning workflows; partner with Sales Leadership to scope and prioritize opportunities, estimate business impact and resource requirements, and identify opportunities to leverage AI and automation.
- Analyze process flows to identify operational gaps, inefficiencies, and manual work; develop scalable solutions and collaborate with key stakeholders to define and implement future-state processes.
- Align with Sales Leadership on strategic initiatives and programs, customizing go-to-market approaches for regional markets
- Monitor and analyze program performance and business impact to identify areas for improvement, using data and AI-enabled insights where appropriate to make actionable recommendations.
- Lead the end-to-end delivery of programs, from requirements gathering and scoping through implementation, training, rollout, adoption, and continuous improvement, ensuring alignment with business objectives and regional needs.