Sr. Solutions Architect, Edwin AI
Lead complex Edwin AI implementations for enterprise customers, designing integrations with ServiceNow, observability tools, and ITSM workflows to reduce delivery risk and improve time-to-value.
- Compensation
- Not disclosed
- Location
- London, UK
- Work setup
- Not specified
- Seniority
- Senior
- Employment
- Not specified
- Experience
- 6+ years
- Category
- Architecture
- Posted
Skills
Must have
- 6+ years experience in Solutions Architecture, Professional Services, implementation consulting, enterprise SaaS delivery, technical architecture, or advanced customer engineering.
- Strong working knowledge of service delivery, observibility/monitoring handoff points, data flows, ITSM workflows, third-party observability sources, and the broader customer operations ecosystem.
- Deep working experience with ITSM platforms such as ServiceNow, Freshservice, and ConnectWise.
- Experience designing integrations across multiple monitoring, observability, APM, ITOM, analytics, and workflow platforms.
- Advanced ability to translate tasks, events, alerts, incidents, tickets, changes, escalations, and remediation steps into ITOps workflows.
- Strong understanding of event correlation, alert noise reduction, ticket enrichment, routing, escalation, incident lifecycle design, and operational handoffs.
Full description
About Us
We love going to work and think you should too. Our team is dedicated to trust, customer obsession, agility, and striving to be better everyday. These values serve as the foundation of our culture, guiding our actions and driving us towards excellence. We foster a culture of performance and recognition, allowing us to transform growth as we enable our employees to do the best work of their careers.
This position is located in London, England. Our office is situated in a core location near Waterloo and Blackfriars on the Southbank. Across the globe, our Centers of Energy serve as hubs where we accelerate productivity and collaboration, inspire creativity, and cultivate a culture of connection and celebration. Our teams coordinate their time in Centers of Energy to reflect how they work best.
To learn more about life at LogicMonitor, check out our Careers Page.
What You'll Do
LogicMonitor® is the AI-first hybrid observability platform powering the next generation of digital infrastructure. LogicMonitor delivers complete visibility and actionable intelligence across on-premises, cloud, and edge environments. By anticipating issues before they strike, optimizing resources in real time, and enabling faster, smarter decisions, LogicMonitor helps IT and business leaders protect margins, accelerate innovation, and deliver exceptional digital experiences without compromise.
Our customers love LogicMonitor's ability to bring cloud and traditional IT together into one view, as seen in minimal churn rates, expansion business, and exciting new customer references. In fact, LogicMonitor has received the highest Net Promoter Score of any IT Infrastructure Management provider. LogicMonitor also boasts high employee satisfaction. We have been certified as a Great Place To Work®, and named one of BuiltIn's Best Places to Work for the seventh year in a row!
The Senior Solutions Architect, Edwin, owns complex and strategic Edwin implementations and operating-model handoffs within the AI Delivery motion, especially where Edwin runs in parallel with Envision, third-party data sources, ITSM workflows, FDE support, or partner delivery.
This role acts as a senior technical advisor, regional or domain subject-matter expert, mentor, and cross-functional delivery leader. You'll handles complex customer environments, advanced ITSM workflows, multi-platform integrations, pre-sales validation, repeatable delivery patterns, Project transition risks, and structured feedback to Product and Engineering.
This role is not simply "more implementations." You will be expected to reduce delivery risk, improve time-to-value, mentor others, build repeatable practices, and help scale delivery beyond individual heroics. That aligns with the transcript discussion around senior roles focusing on strategic work, complex accounts, enablement, regional expertise, and process-building rather than repetitive project churn.