Sr Systems Engineer

Itron is innovating new ways for utilities and cities to manage energy and water. We create a more resourceful world to protect essential resources for today and tomorrow. Join us.

About the Role

We are seeking a highly motivated Senior Systems Engineer to join our Managed Services team in Australia. This position is responsible for application support: managing incidents, troubleshooting complex technical issues, and maintaining customer-facing production environments. The ideal candidate combines strong technical troubleshooting skills with excellent customer communication and a passion for problem-solving.

This role provides critical support across Windows and Linux-based environments and works closely with customers, product teams, and technical specialists to ensure reliable service delivery.

Key Responsibilities

• Provide application management, administration, and operational support for production environments.
• Investigate and resolve customer-reported incidents and service requests.
• Perform root cause analysis for application, infrastructure, and integration issues.
• Manage support cases through their full lifecycle, ensuring timely updates and resolution.
• Monitor system health, performance, and service availability.
• Troubleshoot issues involving operating systems, networking, databases, and application components.
• Collaborate with cross-functional teams to drive issue resolution and service improvements.
• Document troubleshooting findings, procedures, and operational best practices.
• Participate in scheduled weekend on-call rotations.

Required Qualifications

Technical Skills

• 1-3 years of experience supporting enterprise applications or IT systems.
• Experience working with both Windows and Linux operating systems.
• Working knowledge of SQL, including the ability to query and analyze data.
• Understanding of system administration fundamentals, including TCP/IP networking Common protocols and ports DNSFirewalls and connectivity troubleshooting Operating system concepts and system services
• Strong troubleshooting and analytical problem-solving skills.

Professional Skills

• Experience with case management or ticketing systems.
• Strong verbal and written communication skills.
• Ability to manage multiple priorities in a fast-paced support environment.
• Customer-focused mindset with a commitment to service excellence.

Training & Schedule Expectations

• Must be willing to work either early-morning or late-evening shifts during the first 45-60 days to support onboarding and training activities with global team members.
• Participation in a rotating weekend on-call support schedule is required.