Sr Technical Program Manager - Business Process, Infrastructure Reliability and Quality (IRQ)

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

The Data Center Infrastructure Reliability and Quality (IRQ) Team owns the Quality and Reliability of critical infrastructure equipment for the lifecycle of equipment. This includes leading Design for Reliability (DFR) and Design for quality (DFQ) effort for AWS Infra New Product Development (NPD), supporting/sustaining the existing AWS critical infra equipment fleet by identifying systemic equipment issues, driving root cause analysis (RCA) corrective action to mitigate the risk in the AWS fleet.

As a Senior Technical Program Manager for Quality and Reliability for the Mechanical and Power Generation Products, you should be an exceptionally strong communicator, both written and verbally. You will lead multi-discipline and highly technical program teams. You should have experience of driving quality and reliability initiatives in a complex engineering environment and will have worked as a technical project manager on increasingly complex projects. Your experience includes data center infrastructure technologies including HVAC, power distribution systems, security devices and controls. You will generate and maintain enhanced reporting, meaningful KPIs, and process/automation improvements to ensure team efficiency and visibility of the portfolio efforts to critical stakeholders and leadership.

You will partner with other engineering teams, purchasing team and project execution/delivery teams regularly. You will make strategic decisions regarding specific projects and overall program direction. You will be capable of connecting long-term strategies with rapid growth patterns of AWS, as well as guide specific operational needs of the business.

You must be adept at identifying and communicating upcoming risks, issues, and bottlenecks as well as be instrumental in resolving those issues, often cross multiple departmental boundaries to achieve your goal. You must possess a strong sense of organization, communication and team building skill-sets that foster robust working relationships for both internal and external stakeholders.

Key job responsibilities
This Senior TPM will lead end-to-end business process optimization and operational excellence programs for IRQ (Infrastructure Reliability & Quality) - designing and implementing scalable workflows, owning department-level dashboards and executive reporting, and driving team efficiency initiatives where both operational rigor and continuous improvement are non-negotiable.

Key Responsibilities

• Own and execute end-to-end business process improvement programs across the IRQ department, identifying inefficiencies, standardizing workflows, and implementing scalable solutions
• Learn and understand the AWS data center lifecycle and IRQ's role within it, globally, to inform process design and reporting strategies

• Project manage the IRQ operations portfolio across scope, schedule, resources, risk, and reporting - ensuring alignment with department goals and organizational priorities

• Design, build, and maintain IRQ dashboards, reports, and metrics frameworks that provide real-time visibility into team performance, project health, and key quality indicators

• Interface with IRQ Engineering teams to document, standardize, and optimize work-product inputs/outputs and handoff processes globally

• Sync with TPMs, Product Managers, and cross-functional stakeholders to align IRQ operational deliverables and reporting cadences to major program milestones

• Develop and implement workflow automation and process improvements that reduce manual effort, improve data accuracy, and accelerate decision-making across the IRQ organization

• Work with internal tool owners and platform teams to evaluate, adopt, and integrate business intelligence and project management tools that enhance IRQ team productivity

• Own the creation and maintenance of standard operating procedures (SOPs), process documentation, and team playbooks for IRQ workflows

• Define and track team efficiency metrics (cycle time, throughput, utilization, SLA adherence) and drive accountability through data-driven insights

• Manage reporting timelines and deliver bi-weekly progress updates to executive leadership and key partners on operational health, process improvements, and team performance

• Build and present department-level metrics, KPI dashboards, and operational status to executives on a regular cadence

• Develop business cases to align internal leadership on investments in tools, processes, and resources that improve IRQ operational efficiency and scalability

• Drive internal team members and remove roadblocks to ensure timely delivery of process improvement initiatives

• Build strong end-to-end team mechanisms, including intake processes, prioritization frameworks, and feedback loops that foster a culture of continuous improvement

About the team
Why AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.