Sr Technical Project Manager TEST
A Senior Technical Project Manager at Parloa owns end-to-end delivery of complex Agentic AI deployments for enterprise customers, leading a pod (TPM, Forward Deployed Engineer, Agent Architect) from scoping through go-live. Core focus: project delivery across Agile/Hybrid/Waterfall, stakeholder governance, and CX/conversational AI platforms like CCaaS and IVR.
- Compensation
- $120K–$160K / yr
- Location
- New York
- Work setup
- Hybrid
- Seniority
- Senior
- Employment
- Not specified
- Experience
- 2+ years
- Category
- Project management
- Posted
Skills
Must have
- 2+ years of experience in technical program management, program management, or delivery management for SaaS or enterprise software
- Hands-on experience delivering solutions in Contact Center/CCaaS, UCaaS, conversational AI, IVA/IVR, or related CX platforms
- Solid grounding in Agile/Scrum, Hybrid, and Waterfall methodologies, with judgment on when to apply each
- Proven track record managing multiple concurrent projects with global, distributed teams
- Fluent in English and German
Full description
About Parloa
Parloa's mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience, one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale.
About the role:
As (Senior) Technical Project Manager, you will own the end-to-end delivery of high complexity Agentic AI deployments for enterprise customers, running your pod (TPM, Forward Deployed Engineer, Agent Architect) as a single accountable delivery unit from scoping through go-live and hypercare.
This is your opportunity to sit at the center of how global enterprise brands adopt Agentic AI, translating technical complexity into business outcomes for executive stakeholders at companies like , SAP, and Allianz.
Areas of ownership:
- Project Delivery: Own scope, schedule, budget, risk, and quality for assigned Agentic AI customer projects, selecting the right delivery methodology (Waterfall, Agile, or Hybrid) for each customer context.
- Customer & Stakeholder Management: Act as the primary delivery contact for customer sponsors, IT, and business stakeholders, running governance calls, steering committees, UAT readouts, and go-live reviews.
- Cross-Functional & Pod Coordination: Align Forward Deployed Engineers on integration readiness and Agent Architects on discovery and conversational design, while coordinating with Sales, Solution Engineering, Product, and Support across the customer journey.
- Methodology & Process Discipline: Facilitate sprints and retros or lead stage-gate reviews depending on methodology, and enforce documentation standards across charters, design docs, runbooks, and handovers.
- Metrics & Reporting: Track deployment KPIs such as time to first agent in UAT and milestone on-time rate, and report delivery status and risk posture to internal and external stakeholders.
Who you are:
- 2+ years of experience in technical program management, program management, or delivery management for SaaS or enterprise software
- Hands-on experience delivering solutions in Contact Center/CCaaS, UCaaS, conversational AI, IVA/IVR, or related CX platforms
- Solid grounding in Agile/Scrum, Hybrid, and Waterfall methodologies, with judgment on when to apply each