Sr. Technical Writer

Overview

Dexteritech Solutions, LLC (DTS) is seeking a skilled Technical Writer/Editor, Senior with a strong background in strategic communications to support our Department of Veterans Affairs (VA) Office of Information and Technology (OIT) customer. The candidate must be a self-starter who can quickly understand new assignments, conduct research, provide relevant content, offer solutions and is adaptable. A baseline understanding of IT and experience with Organizational Change Management would be preferred. The environment is dynamic, and the client needs are often evolving. Flexibility and forward-thinking views are important for success.

Essential Functions and Job Responsibilities

• Conducting research, analyzing data, identifying trends, and preparing reports.

• Determining program requirements and making recommendations.

• Analyzing programs, policies, procedures, and systems and making recommendations to optimize these.

• Drafting new or revised policies and procedures.

• Assisting program managers with the development of budgets and schedules as well as tracking metrics.

• Identifying and resolving issues and problems.

• Planning, analyzing, and evaluating the effectiveness of operations and programs.

• Preparing and presenting reports and recommendations

• Collaborates with executive teams and IT groups to create a framework and process for continuously improving and testing new content.

• Repurposes content for a variety of audiences/stakeholders and uses.

• Performs quality control of content.

• Edits narrative and graphic products to identify and correct grammatical formatting and logic errors and to identify logical inconsistencies that will require author attention.

• Establishes processes and materials to build knowledge sharing based on how information flows from products/product line managers and across the organization.

Minimum Requirements

• Bachelors in business discipline, computer science, electronics engineering or other engineering or technical discipline is required (8 years of additional relevant experience may be substituted for education).

• 5+ years of experience.

• Must have experience in editing narrative and graphic products to identify and correct grammatical formatting and logic errors and to identify logical inconsistencies that will require author attention.

• Must have knowledge in how to plan, analyze and evaluate the effectiveness of operating programs.

• Must be able to use source data to evaluate the effectiveness of programs and business processes.

• Must be able to use qualitative and quantitative analytical skills to assess the effectiveness of the operations

• Must have experience in the application a variety of word processing, spreadsheet, graphics, and scheduling tools.

• Must have experience in explaining in simple language scientific and technical ideas that are difficult for the average reader to understand.

• Advanced writing and editing skills

• A firm grasp of the challenges of communicating in the various channels available today

• Flexibility, ingenuity, creativity, diplomacy, and a willingness to learn and adapt

• Proficient with Microsoft Office products including Word, PowerPoint, MS Teams, or other editing and GUI editing software.

• Ability to obtain and maintain a Tier II Moderate Risk Background Investigation.

• Legal authorization to work in the U.S.

Desired Qualifications

• Experience supporting large Cabinet-level federal agencies, ideally the Department of Veterans Affairs.

• Provide expert guidance to optimize systems, procedures, and processes, evaluate operational and program effectiveness and develop solutions to make improvements or address performance issues.

• Strong project management, analytical thinking, and problem-solving skills

• Ability to get up to speed quickly on complex issues; desire to work in a fast-paced, rapidly evolving environment.

• Capable self-starter with a drive to get all types of work done and high attention to detail.

• Excellent ability to communicate across most mediums and settings.

Company Benefits

PSI offers full-time, benefits eligible employees a competitive total compensation package that includes paid leave, and options for employer sponsored group medical, dental, vision, short-term and long-term disability, life insurance, AD&D coverage, legal services, identity theft, and accident insurance. Flexible spending account and health saving account options offer pre-tax savings for qualified medical, dental, and vision expenses. The company sponsored 401(k) retirement plan has an employer contribution match that is immediately vested. We invest in the professional growth of our employees through professional courses, certifications, and tuition reimbursement programs.

EEO Commitment

It is company policy to promote equal employment opportunities. All personnel decisions, including, but not limited to, recruiting, hiring, training, promotion, compensation, benefits, and termination, are made without regard to race, color, religion, age, sex, sexual orientation, pregnancy, gender identity, genetic information, national origin, citizenship status, veteran status, protected veteran status, disability, or any other characteristic protected by applicable federal, state, or local law.

To ensure fair and consistent consideration of all applicants, all candidates must submit a formal application through Planned Systems International's Applicant Tracking System (ATS), iCIMS. Resumes submitted via email, social media, referrals, recruiting events, or other means will not be considered an official application and must be accompanied by a completed online application in the ATS before a candidate can be considered for employment. Reasonable accommodations for applicants and employees with disabilities will be provided. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, or to receive an update regarding the status of your application, please contact Talent Acquisition by emailing talent@plan-sys.com, or by dialing 703-575-8400.