Sr Telephony Solution Engineer
Senior telephony engineer who supports, configures, and troubleshoots enterprise Avaya voice and call-center systems day to day — adds/moves/changes, incident and outage resolution, patch/upgrade evaluation, on-site fixes. Core stack: Avaya Communication Manager, SM/SMGR/SBC, CMS, Aura Messaging, OneX Agent; hybrid, ~3 days onsite in Evansville, IN.
- Compensation
- Not disclosed
- Location
- Evansville, Indiana, United States
- Work setup
- Hybrid
- Seniority
- Senior
- Employment
- Not specified
- Experience
- 5+ years
- Category
- Solutions engineering
- Posted
Must have
- 7+ years with call center technology (Avaya, Alvaria, Noble, LiveVox, or similar telephony platforms)
- 5+ years with Avaya Communication Manager, versions 5.2.1+ preferable
- Bachelor's degree in Network, Engineering, or Telecommunications (years of experience can substitute)
- Available 24/7 or able to respond within a 4-hour period when needed
- Hands-on experience with Avaya servers (S8300, S8410, S8500, S8700, S8800)
- Demonstrated experience with Avaya SM/SMGR/SBC
- Proficient in installation and configuration of Avaya systems
- Good understanding of Avaya architecture and design
- Design experience on Avaya Unified Communications products
- Experience with Avaya appliances: Avaya Aura Messaging, Avaya CMS, Avaya OneX Agent
- Thorough understanding of how to troubleshoot Avaya problems
- Excellent customer service skills, highly motivated, self-starter
- Hybrid schedule: approximately 3 days per week onsite in Evansville, IN office
Nice to have
- Avaya certifications: ACA, ACIS, ACSS, ACS, ACE, or ACSA
Full description
Sr Telephony Solution Engineer needs 7+ years with call center technology Avaya, Alvaria, Noble, LiveVox, or similar Telephony platforms . 5+ years with Avaya Communication Manager. Versions 5.2.1 and above is preferable
Sr Telephony Solution Engineer requires:
Bachelors degree in Network, Engineering, or Telecommunications. Years of experience can serve as education experience as well. . Can be available 24/7 or able to respond within a 4 hour period if needed
Avaya certifications preferred: ACA or ACIS or ACSS or ACS or ACE or ACSA . Hands on experience with Avaya servers such as S8300, S8410, S8500, S8700 and S8800 server .
Demonstrated experience on Avaya SM/SMGR/SBC .
Proficient in installation and configuration of Avaya Systems .
Good understanding of Avaya architecture and design .
Design experience on Avaya Unified communication products .
Experience with other Avaya appliances, i.e. Avaya Aura Messaging, Avaya CMS, and Avaya OneX Agent .
Excellent customer service skills, highly motivated, self-starter .
A thorough understanding of how to troubleshoot Avaya problems
Desired Skills.
Bachelors degree in Network, Engineering, or Telecommunications.
Years of experience can serve as education experience as well
Hybrid work schedule with approximately 3 days per week onsite in Evansville IN office.
Sr Telephony Solution Engineer duties:
Resolve issues with the Avaya systems on site
Supports voice engineering initiatives for all project-related and ongoing operations support for voice communications services
Implements and troubleshoots enterprise Voice-related solutions/incidents/system outages
Responsible for day to day adds, moves, changes, and user troubleshooting;
Maintain enterprise awareness of system maintenance and outages, as well as world events that could impact IT operations
Monitors ticket queues to ensure customer tickets and service requests are promptly addressed
Monitors, review, recommend, test, and implement new software revision/feature sets/patch evaluation and trade studies, periodic system refresh