SSVF Case Manager

Location: InteCare Administrative Offices (Indianapolis and Terre Haute, Indiana)

Reports to: Veteran Services Program Manager

Supervises: N/A

This is Full-Time, Salaried, Exempt Staff Level Position

Job Summary: This is a line staff level position with certain direct responsibilities key to the success of the InteCare SSVF Program to ensure that Veterans and their families obtain and maintain permanent housing, as well as needed coordination and linkage to supportive services. The Case Manager is responsible for working with the Veteran and their families in order to locate, obtain and maintain permanent housing. In addition, the Case Manager works with the Veteran, their family and other community providers to work as a team in order to determine and coordinate additional supports as needed.

Scope of Role/Principal Responsibilities: The following responsibilities include, but are not limited to:

Essential Duties:

Case Management:

• Assist Veteran family in finding and maintaining stable permanent housing.

• Completing screening and enrollment of all Veterans and their families as needed.

• Ensuring all eligible participants and their families obtain permanent housing by coordinating with the Housing staff and Veteran family.

• Provide and coordinate resources that are required to reach housing stability goals.

• Accountable for maintaining accurate and timely caseload trackers and weekly scorecards, ensuring all required updates are completed by established deadlines and accurately reflect current client assignments, workload weights, key performance metrics, and program activities.

• Ensure all due dates are met with documentation, recertification and contact requirements.

• Development of individualized housing stability goals and sustainability plans in collaboration with program participants.

• Ensure all contacts, meetings, goal progress, resource coordination and referral and service partners is recorded in HMIS case notes within program specified timeframes.

• Conduct housing searches and inspections in collaboration with program participants as needed.

• Market and network incentives to prospective landlords, property managers, and associations.

• Contact potential landlords in the industry by cold calling, emailing or scheduling meetings in person.

• Foster existing relationships with landlords by visiting them in person, maintaining phone contact and addressing issues or problems when they come up.

• Complete monthly home visits to housed participants.

• Complete realistic monthly budgets with program participants and planning for participants with no income.

• Request temporary financial assistance for participants as needed and complete and submit documentation in a timely manner.

• Completing all program documentation including, but not limited to intakes, recertifications and exits, including timely data entry into HMIS system including updates on objectives from the Housing Stability Plan.

• Maintain regular contact with program participants in accordance with established policies and procedures and based on the assigned weighted caseload, ensuring required phone and/or in-person contacts are completed at the appropriate frequency and documented timely.

• Outreach to the community to increase knowledge of the program and locate individuals who may be eligible for SSVF Services and complete monthly report.

• Distribute all participant satisfaction surveys and register participants for the VA survey at the time of exit.

• Participate in regular supervision with the Veteran Services Program Manager as needed to support effective case management and performance. During the first year of employment, participate in supervision at least weekly to review caseload management, case activities, challenges, and performance expectations.

• Transport Veteran families to potential housing options, connection to resources, obtaining employment and/or other transportation needs if needed.

• Maintain confidentiality of all program participants.

Secondary Duties:

• Ensure needed coverage for all geographic regions upon Direct Service Team vacation, illness, or separation.

• Complete weekly required reporting to program management.

• Develop and maintain positive working relationships with program landlords.

• Participate in all SSVF Program team meetings.

• Maintain confidentiality of all program participants

• Other duties as required

Required Education, Training, and Professional Licenses & Credentials: High school diploma or equivalent required. Bachelors degree in health care, mental health care, health-care administration related field preferred.

Required or Preferred Prior Work Experience: A minimum of two years case management experience is required. Veterans with professional experience working with individuals and peers and/or professionals with experience working with Veterans preferred.

Expected Requirements, Competencies & Skills:

• Must have Valid Indiana Driver’s License and reliable transportation

• Must have effective interpersonal and oral communication skills

• Must have good written communication skills

• Must be proficient with computers and use of basic software programs such as Microsoft Office

• Must be proficient in use of cell phones and other applicable electronic equipment

• Excellent organization, time and task priority management skills

Working Conditions:

• Expectation of working remotely and in the community.

• Significant Travel is Required

• 60% of time expected to be in the community

• 40% of time expected to be in the office/home

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is required to:

• Sit/stand at a computer during the workday

• Walk/access as required to office equipment and community locations

• Participate in video conferencing, in person meetings and phone conversations including talking, hearing and viewing documents shared during these meetings.

• Occasionally lift and/or move up to 10 pounds.

Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Work at a desk in a shared office space

• Telecommuting is an option for work as approved by supervisor

• The noise level in the work environment is usually moderate