Staff Product Manager, AI/ML

About Firsthand

Firsthand has built the first AI-powered Brand Agent platform, transforming the way marketers and publishers engage consumers through their own AI agents, anywhere online.

While most AI applications in marketing and advertising focus on back-office automation, the Firsthand Brand Agent Platform™ powers front-line consumer engagement. Operating across both owned properties and paid media, Firsthand's Brand Agents make a company’s expertise accessible in real time, adapting to consumers’ interests and guiding them towards the information they need to take action. Central to the platform is Lakebed™, the company’s AI-first data and knowledge rights management system that ensures brands retain full ownership and control of their expertise.

Firsthand is led by Jon Heller, Michael Rubenstein, and Wei Wei, whose previous ventures helped build the foundations of modern digital advertising. Backed by Radical Ventures, FirstMark Capital, Aperiam Ventures, and Crossbeam Venture Partners, Firsthand is shaping the future of AI-driven consumer engagement.

Firsthand is headquartered in NYC, with team members working together in-office three days a week.

The Role

Firsthand is looking for a skilled Staff Product Manager who will be responsible for inventing, designing, and implementing novel solutions for the AI landscape within the Firsthand platform.

Responsibilities

• Conceptualize and design new features within the platform, using a data-informed approach and establishing clear metrics for success

• Navigate through ambiguity and change to collaboratively drive alignment with cross- functional teammates

• Work with enterprise customers and internal stakeholders to understand their needs and incorporate those insights into product decisions

• Communicate product vision, strategy, and roadmap to key stakeholders, including senior leadership, to drive alignment and decision-making

• Stay informed of industry trends, emerging technologies, and best practices to drive continuous improvement and innovation

Qualifications

• BS or MS in computer science, related scientific or technical field, or equivalent

professional experience

• 7+ years of experience in product management, preferably with 3+ years of experience building ML and AI solutions at enterprise scale

• Problem-solver with the ability to create simple and intuitive solutions from complex requirements

• Passion for learning and invention, as well as for efficient processes and scalable execution

• Experience with the product development cycle and new product launches