Staff Product Manager, Comms Platform
Affirm (a BNPL/pay-over-time fintech) is hiring a Staff Product Manager to own its Comms Platform: modernizing transactional messaging infrastructure and building shared capabilities across marketing and transactional comms. Day to day: set strategy and roadmap, partner deeply with Engineering, and make build-vs-buy and reliability/scale tradeoffs. Remote-first within the UK, with an optional Lond
- Compensation
- £142K–£190K / yr
- Location
- Remote UK
- Work setup
- Remote
- Seniority
- Staff
- Employment
- Not specified
- Experience
- 8+ years
- Category
- Product
- Posted
Must have
- 8+ years of product management experience (or equivalent) with a track record leading complex products or platforms
- Experience building platform or other technically complex products
- Strong product judgment; ability to turn complex, ambiguous problems into clear strategy and actionable roadmap
- Technical fluency and comfort partnering deeply with Engineering on architecture, reliability, scalability, and platform tradeoffs
- Track record of taking products beyond launch and driving adoption across multiple teams or customer groups
- Strong cross-functional influence and ability to build alignment across teams with different priorities
- Strong analytical and business judgment (weighing customer impact, complexity, cost, and risk)
- Clear written and verbal communication skills
- Customer-first mindset, even when working deep in infrastructure
- Comfort operating with ambiguity
Nice to have
- Comms or messaging experience
Full description
At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most.
About the role
We’re looking for a Staff Product Manager to help shape the next generation of Affirm’s Comms Plat. The opportunity spans two connected areas: (1) Modernizing the platform that powers critical transactional communications across channels; (2) Building shared capabilities that help Affirm create a more coordinated experience across marketing and transactional comms. Together, this work will simplify how teams build and manage communications, strengthen the reliability and scalability of our systems, and help us deliver more relevant and consistent customer experiences.
You’ll partner closely with Engineering and teams across Product, Marketing, Ops, Design, Analytics, and Legal and Compliance to set product direction and turn it into capabilities teams can successfully adopt. You’ll navigate complex technical and business tradeoffs, balance near-term needs with longer-term platform investments, and help determine where Affirm should build capabilities directly versus work with third-party partners.
What you'll do
-
Set product strategy and roadmap for Comms Plat, connecting customer needs, business priorities, and technical opportunities.
-
Help modernize Affirm’s comms infrastructure and build shared capabilities that support more consistent experiences across transactional and marketing comms.
-
Lead complex platform initiatives from strategy through launch and adoption, working closely with Engineering and cross-functional partners.
-
Build strong relationships across Affirm so communications needs for new products, markets, and customer journeys are understood early and reflected in platform plans.
-
Shape channel, platform, and partner strategy, including thoughtful build-versus-buy decisions across the communications ecosystem.
-
Make clear tradeoffs across customer experience, reliability, scalability, cost, regulatory requirements, and speed.
-
Define meaningful measures of success and use customer, product, operational, and business signals to guide priorities and investment.
What we look for
-
8+ years of product management experience, or equivalent experience, with a track record of leading complex products or platforms.
-
Experience building platform or other technically complex products. Comms or messaging experience is helpful, but not required.