Staff Product Manager - Personalization
Staff Product Manager owning personalization at StubHub: strategy and roadmap for shared ranking, fan taste/intent modeling, and predictive lifecycle signals that power Search, Discovery and CRM. Hybrid role (3 days in office) in New York or Century City, working closely with ML engineers and data scientists.
- Compensation
- $270K–$325K / yr
- Location
- New York, New York, United States
- Work setup
- Hybrid
- Seniority
- Staff
- Employment
- Not specified
- Experience
- 3+ years
- Category
- Product
- Posted
Skills
Must have
- 8+ years in product management on consumer web or native mobile products
- 3+ years owning recommendations, ranking or personalization systems
- Shipped ML-powered experiences at consumer scale with explainable incremental business results
- Track record growing repeat purchase, retention or frequency in a consumer business
- Proven impact with holdouts and experiments that isolate incremental effect
- Working knowledge of recommendation/ranking systems, user modeling and their data infrastructure
- Strong instincts for recommendation quality and personalization failure modes (filter bubbles, cold start, staleness, creepiness)
- Excellent written and verbal communication, including presenting to executives and non-technical audiences
- Comfortable with ambiguity; able to run several workstreams across teams with competing priorities
Nice to have
- Prior ownership of a platform or shared system with internal customers
- Experience in live events, ticketing, travel, marketplaces or commerce with time-limited inventory
- Familiarity with lifecycle prediction, purchase propensity, retention risk or incremental response modeling
Full description
StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we’re here to delight them all the way from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans selling a single ticket to the promoters of a worldwide stadium tour, we want StubHub to be the safest, most convenient way to offer a ticket to the millions of fans who browse our platform around the world.
StubHub is seeking a Staff Product Manager to lead Personalization for our consumer product. This is the role that decides how well StubHub knows each fan, and how much of that knowledge shows up in what they see, when we reach them, and what we recommend. Millions of people come to us to decide what to go to. We want every one of them to feel that StubHub was built around their taste, and we want that feeling to turn into a relationship that lasts for years.
You will own the product strategy and roadmap for the shared ranking, fan understanding and predictive capabilities that power personalization across StubHub. You’ll partner with Search, Discovery and CRM teams to bring those capabilities into their experiences and measure the incremental impact on repeat purchase, frequency and lifetime value. The work is hard in the ways that matter: live events are time-limited inventory, fan interests shift with every tour announcement and playoff run, and the difference between a good recommendation and a great one is the difference between a browse and a purchase.
Location: Hybrid (3 days in office / 2 days remote) – New York, NY or Century City, CA
About the Team:
The Direct Demand Consumer Product team at StubHub has one job: own the relationship with the fan. We want StubHub to be the place people start when they are deciding what to go to, the place they come back to without being reminded, and the place that already knows what they will love before they search for it. The business outcome is a best-in-class lifetime value engine: more fans who buy again, more often, and at higher value, because the product earned it.
As a senior individual contributor, you’ll shape how millions of fans discover their next unforgettable live experience. Working alongside machine learning engineers, data scientists and backend engineers, you’ll turn an understanding of each fan into recommendations that feel timely, relevant and worth coming back for. You’ll partner with Design, Research and Data Infrastructure teams to connect what fans want with what our technology makes possible.
You’ll set the direction for the shared personalization systems powering Search, Discovery and CRM, owning the roadmap, model objectives and capabilities that help every team build better fan experiences. Partner PMs will lead their surfaces and channels; together, you’ll decide where to invest, what to test and how to measure success. Your impact will extend across the consumer product: helping fans find more events they love, giving them reasons to return and building capabilities that make every team more effective.