Store Manager

GENERAL DESCRIPTION

The Store Manager is responsible for the overall leadership and performance of the retail store, with a strong focus on customer service, donation acquisition, and production excellence. This role ensures sales growth, expense control, operational compliance, and the development, recruitment, and retention of a high-performing store team. The Store Manager is accountable for achieving financial goals while upholding Goodwill’s mission, values, and all company policies and procedures.

ESSENTIAL JOB FUNCTIONS

(Qualified persons with disabilities are encouraged to apply. Reasonable accommodation will be made.)

• Consistently achieve or exceed established sales goals and performance benchmarks.

• Ensure excellent customer service standards are modeled, trained, and consistently delivered throughout the store.

• Lead donation acquisition efforts by ensuring donations are welcomed, accurately recorded, processed efficiently, and placed on the sales floor in a timely manner.

• Oversee production activities to ensure adequate, quality merchandise is available for sale throughout the entire business day.

• Execute and maintain all aspects of Goodwill’s Retail Program in accordance with training documents and operational standards.

• Recruit, hire, train, develop, and retain a diverse, engaged, and high-performing store team.

• Develop teammate skills through coaching, feedback, training, and performance management to support individual and store success.

• Schedule employees to ensure appropriate staffing levels that support customer service, donation processing, production goals, and sales volume.

• Manage store expenses and payroll to maintain appropriate expense-to-revenue ratios.

• Ensure accurate handling of store receipts, banking, and cash management in strict accordance with company procedures.

• Foster a positive, motivating, and team-oriented work environment that encourages accountability, productivity, and engagement.

• Serve as a visible leader who actively coaches, supports, and recognizes teammates to drive strong performance and retention.

• Maintain availability to respond in a timely manner to store emergencies or operational issues.

• Promote and maintain a positive Goodwill image within the community by building strong relationships with customers, donors, partners, and guests.

• Ensure timely arrival, consistent attendance, and dependable leadership presence.

• Ensure full compliance with all Goodwill Industries of Greater Nebraska policies, procedures, safety standards, and operational requirements.

• Maintain accountability for store inventory by ensuring accurate flow, control, and stewardship of donated and new goods, including monitoring quantity and quality of merchandise, minimizing loss, shrink, and waste, and ensuring inventory practices align with company procedures and stewardship expectations.

• Perform all duties in accordance with Goodwill’s Values Statement, immediately report any wrongdoing (unethical/improper conduct, fraud, fiscal mismanagement, etc.), embrace and support diversity, and encourage and support others to do the same.

• Perform other duties as assigned.

STAFF PERSONS SUPERVISED

Assistant Store Manager, Store Supervisors, Customer Service/Production Associates, Donation Attendants