Store Manager (Luxury Retail)

Boutique Operations

• Oversee daily operations, including inventory management, opening and closing procedures, and accounting.
• Ensure visual merchandising aligns with brand standards to enhance the boutiques appeal.
• Maintain boutique image and housekeeping according to the brands premium standards.
• Ensure compliance with Group and Brand guidelines, policies, and operational procedures.
• Guarantee the availability and quality of essential equipment.
• Coordinate with internal teams such as operations, logistics, and accounting for seamless business functions.

Client Experience & Relationship Management

• Deliver an exceptional client experience both inside and outside the boutique, fostering a client-centric culture.
• Act as the ultimate brand ambassador, creating a warm, welcoming, and luxurious atmosphere.
• Encourage the team to provide personalized and memorable experiences that exceed client expectations.
• Analyze client satisfaction metrics and KPIs to ensure high service standards and continuous improvement.
• Organize boutique events and activations to strengthen client engagement and attract new clientele.
• Manage and optimize the boutiques CRM database to drive client retention and loyalty.

Sales & Business Development

• Develop and implement sales strategies to achieve weekly, monthly, and annual targets.
• Monitor sales performance, identify business opportunities, and execute action plans to drive growth.
• Ensure bestsellers and key products are well-stocked and available to meet customer demand.
• Stay informed about market trends, competitors, and industry insights.
• Train and guide the team in mastering effective selling techniques to enhance performance.

Team Leadership & Development

• Recruit, train, and develop a high-performing boutique team, fostering a culture of excellence and collaboration.
• Lead by example, setting high standards in service, professionalism, and teamwork.
• Provide in-store training, coaching, and daily briefings to ensure team readiness.
• Establish individual development plans and conduct regular performance reviews.
• Offer constructive feedback through one-on-one coaching sessions to drive continuous improvement.
• Manage staffing to ensure smooth boutique operations at all times.

Qualifications & Experience

• Minimum of 5 years of experience in luxury retail or watch sales.
• Bachelor's degree in a relevant field.
• Proven ability to build, engage, and maintain strong client relationships; an existing client network is an advantage.
• Strong organizational, communication, and follow-up skills.
• Client-focused, proactive, and results-driven with a passion for luxury retail.