General Manager (Roosevelt Field)

About the role

As one of the leading online fashion brands, Princess Polly Retail Stores is nothing short of exhilarating! We create world-class in store customer experiences, build brand loyalty, host influencer events, and drive sales through client relationships. We are looking for a General Manager to lead a passionate, skilled and innovative team that is obsessed with making an outstanding impression on every person who walks through the door.

Our General Manager is an inspiring and nimble leader who is passionate about creating memorable customer and team experiences. They produce outstanding business results and inspire a team of high performers. As a General Manager, you will make sure your store runs smoothly every day, from peak seasons to adapting operations as a new store in our fleet. You will work closely with our Regional Manager and retail support teams across the business.

The best General Manager is equal parts methodical and entrepreneurial. They’re proactive planners who care about the details, but can see the big picture. They’re natural leaders with a knack for bringing out the best in others.

What you'll do

• Lead from the front, creating a customer experience that is unforgettable and uniquely Princess Polly
• Drive the performance of a high volume, high energy store, delivering on key KPIs including conversion, ATV and UPT
• Build, coach and inspire a team who live and breathe Polly, lifting capability and confidence every day
• Oversee stock flow, replenishment and sell-through to maximise availability and keep the store shoppable at all times
• Deliver visual merchandising and presentation standards that are iconic, on brand and always inspiring
• Manage recruiting, payroll control and scheduling to balance customer experience with business performance
• Ensure compliance, reporting, cash handling and loss prevention are executed with precision and accountability
• Partner with Retail Leadership and HQ teams to bring campaigns and activations to life in store
• Celebrate the wins, fuel the vibe and make every shift one the team wants to be part of

Who You Are

• An experienced retail leader with proven success managing a high volume or focal store
• Customer obsessed with a natural instinct for creating unforgettable in-store moments that connect with our community
• Strong business acumen with a track record of delivering results and managing costs while keeping the customer experience front and centre
• You have strong visual merchandising capability with a solid understanding of VM principles and how to bring campaigns and product stories to life in store
• A coach and motivator who develops talent, builds capability and inspires high performance across your team