Strategic Accounts Director
- Compensation
- Not disclosed
- Location
- Not listed
- Work setup
- Onsite
- Seniority
- Not specified
- Employment
- Not specified
- Experience
- 3+ years
- Category
- Not specified
- Posted
Must have
- Bachelor’s Degree OR High School Diploma/GED with 11+ years professional work experience in Hospitality, Technology, or Security Industry.
- 5+ years influencing leaders in a matrixed organization.
- 3+ years of Strategic Account Management experience.
Nice to have
- MBA or advanced degree coupled with 4-year degree (Business Administration, Engineering (Systems), Computer Science).
- 8 years of Strategic Account Management working for a major industrial, electronics, security, networking, or consumer products firm.
- 5 years of Hospitality Technology Sales-related Experience.
- Strong interpersonal communication experience, able to work easily with all layers of complex organizations (including franchise owners).
- Highly organized yet flexible/adaptive skillset – able to juggle multiple balls at once without a single drop.
- Metrics / Accountability / Measurement.
- Account success measured as increased sales, lowered costs, higher MFA/promoter score.
- Increased sales opportunities with corporate-managed and franchised accounts under property flag.
Full description
Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together.
This Role
The Strategic Accounts Director is a key individual contributor role at Onity, a Carrier company. This role will play a key part in expanding and managing the growth of a Strategic Account while acting as a trusted advisor in providing creative and innovative strategies to complex account objectives. The incumbent will be a strategic, creative, and organized professional who takes pride in seeing account sales growth, operations running smoothly and efficiently; a single point of contact that is responsible for all contractual deliverables globally and who will partner with the appropriate subject matter leads to ensure consistency of delivery.
Key Responsibilities
- Primary point of contact for all Strategic Account communication, engagement, or activities – be the voice of the customer within Onity, be the voice of Onity with the customer
- Manages all aspects and ensures compliance to all contractual requirements and manages outcomes to ensure all KPIs are met.
- Becomes a trusted partner, building strong relationships with client leaders across supply chain/purchasing, product management, operations, IT and leadership. Create and cultivate, friendly and enjoyable work relationship.
- Partners with ONITY divisions (customer service, engineering, operations, finance/billing, technical support) engaging with subject matter experts to provide complete resolution to any client inquiries and/or problems.
- Involved in developing strategic plans and business growth strategies and/or, where appropriate, identifying cost efficiency opportunities.
- Conduct timely (quarterly) business reviews with appropriate stakeholders ensuring forward account momentum.
- Provides day-to-day leadership to the account-based resources within the organization and drives framework and consistency across multiple countries.
- Generates a robust communication strategy and ensures accuracy of messaging (written and verbal) both internally and externally.
- Supports the strategic objectives which underpin both Onity’s and the Account’s vision, be part of the governance team in reviewing delivery against the objectives.
- Provide the annual plan for the Strategic Account in coordination and cooperation with geographic Onity sales/support offices worldwide and communicate this plan within Onity and to the Strategic Account, including regular progress throughout the year.