Supervisor, F&B-NonEx

The Rose Gaming Resort is a $480 million gaming and entertainment complex destination, located alongside I-95 in Dumfries, Virginia. Along with exciting gaming action, The Rose Gaming Resort provides a luxury hotel, eight bars and restaurants, a space for meetings and events, 50,000+ square foot gaming space and over 1,650 Historical Horse Racing machines, and over 80 acres of green space. The Rose Gaming Resort generates an estimated $35.5 million in annual tax revenues and employs more than 500 team members.

JOB SUMMARY

The F&B Supervisor is responsible for the successful operation of restaurants and bar outlets. Accountable for directing the work of the restaurant and beverage staff assuring that guests have a favorable experience when visiting our outlets or on the casino floor., as subject to established company policies and local, state, and federal regulations.

Compensation: $20.00 per hour

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Responsible for the supervision and performance of the Food & Beverage Team Members.

• Delegates duties and assigns responsibilities to Team Members.

• Upholds the company and departmental service standards, while ensuring the coaching/accountability measures are enforced. Focusing on training and development.

• Ensures the safety and security of employees and customers. Supervises programs and processes to reduce and control loss time injuries.

• Ensures quality of food and beverages being served. Being observant to any variances and taken corrective actions to resolve in a timely manner.

• Assist in recruitment process including job posting and recruiting metrics.

• Completes and processes performance reviews; monthly, quarterly, and yearly.

• Assist in development of Team Members, conducts interviews, and participates in the selection, hiring, coaching, retention, and termination process.

• Review marketing/promotions and F&B activities with Team Members; communicate.

• Supervises cleaning and side work standards as required, while ensuring equipment is properly operating and advising Food & Beverage Managers about service-related repairs.

• Monitor staffing levels to maintain budgeted levels of employment. Delegate authority and assign responsibilities based on business level needs.

• Assists in identifying and defining business needs to implement solutions that may result in beneficial changes to the department.

• Responsible for attending to customer’s complaints and/or issues resolving matters as expediently as possible. Build strong guest relationships.

• Assists with the development and managing of the budget for the Food & Beverage department – upholding operating margins as directed.