Supervisor - Radio Network- Information Technology Services (Civil Service)

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Job Summary

Responsible for the overall supervision, planning, direction and execution of work for non-exempt and/or exempt employees in a medium or large sized operational unit. The functional activities are complex and have a moderate impact on overall operations. This level supervises employees in complex clerical/administrative/trade, or complex technical functions that provide services to persons inside or outside the organization. Work performed is non-routine and complex semi-skilled, skilled, or technical in nature.

Job DescriptionOverview

The Supervisor-Radio Network supervises, oversees, and facilitates the radio network, equipment, and general communications for various departments throughout the City of Dallas. Provides direction, oversight, leadership, and technical expertise.

Essential Functions1 Supervises, plans, coordinates, assigns and evaluates work and the use of radio equipment, network, and materials for use in various communications activities for departments; directs and coordinates work through subordinate staff; coaches and gives technical direction as needed.

2 Supervises all radio networking and related activities for the City and its departments; monitors and manages the equipment, functionality, clarity, and service delivery; determines goals and objectives needing emphasis; directs and coordinates work through leaders or team chiefs; and provides coaching or technical direction as needed.

3 Adjusts work priorities, projects schedules, resources, and work plans as required; estimates staff needs and assigns work to meet completion dates; ensures materials and supplies are available.

4 Troubleshoots, reviews, and oversees the daily operation of all radio communications and other technical issues; addresses technical issues and schedules, recommends, designs, installs, and maintains master control over equipment and operations.

5 Coaches, advises, counsels and instructs employees; identifies all training needs for employees; conducts, leads, and participates in various training and professional development for technical staff; ensures all activities related to radio electronics are completed in a professional and exceptional manner; addresses performance deficiencies and makes adjustments as needed.

6 Interviews, evaluates, and makes selection on candidates for filling positions; recommends terminations and may authorizes overtime.

7 Identifies and resolves serious complaints or simple grievances from employees; refers serious grievances to higher level managers; makes disciplinary actions or recommends serious disciplinary actions to managers.

8 Develops, implements, and supervises the application of new policies, procedures, and standards; determines and implements methods to improve production or effectiveness.

9 Performs any and all other work as needed or assigned.

Knowledge and Skills1 Knowledge of radio and instrumentation technology trends in order to support current and future enterprise opportunities.

2 Knowledge of current and emerging technologies.

3 Knowledge of general communications activities.

4 Thorough knowledge of applications or operating systems software planning, development, maintenance, industry and department standards, methodologies, programming languages, and techniques.

5 Ability to read and comprehend wiring diagrams and schematic drawings related to electronic equipment.

6 Ability to supervise, direct, and train technical and administrative staff.

7 Communicating effectively verbally and in writing.

8 Establishing and maintaining effective working relationships.

MINIMUM QUALIFICATIONS EDUCATION:

• High school diploma or GED.

EXPERIENCE:

• Eight (8) years of experience in information technology communications, radio, instrumentation, or other electronics experience.

AND

• Two (2) years of experience leading small/medium projects. (This experience may be included in the required experience listed above.)

EQUIVALENCEY:

• Associate degree (or higher) in an engineering, electronics, computer science, or computer related field, plus six (6) years of the required experience, including two (2) years of the stated leadwork responsibilities will meet the education and experience requirements.

LICENSES and/orCERTIFICATIONS:

• Valid driver’s license with good driving record.

• An FCC General Radio Operators License or A+ certification for hardware software examination or equivalent must be obtained within the probationary period.

OTHER REQUIREMENTS:

• No FELONY or class A misdemeanor convictions.

• No class B misdemeanor convictions within the last ten (10) years.

• No family violence related convictions.

• Cannot currently be on deferred adjudication for any felony, class A misdemeanor or class B misdemeanor charge.

• Availability to work varying shifts (days, evenings, nights) including weekends, holidays and/or overtime.

• Subject to twenty-four/seven (24/7) call-out.

• Must be able to participate in the 24x7 support coverage as needed.

Salary Range

$66,747.20 - $83,428.80

The salary listed on this job posting is the starting salary range; amount offered will depend upon qualifications.

City of Dallas is an Equal Opportunity Employer.