Supply Chain Fulfillment Manager
- Compensation
- Not disclosed
- Location
- Mooresville, NC (SSC) 1999
- Work setup
- Onsite
- Seniority
- Not specified
- Employment
- Full time
- Experience
- 1+ years
- Category
- Logistics
- Posted
Skills
Must have
- Bachelor’s degree in Business, Supply Chain, Operations, Engineering, or a related field or equivalent years of experience in lieu of education requirement, if applicable
- 7+ years of progressive experience in supply chain, fulfillment, logistics, or operations management
- 5-7 years demonstrated ability to manage cross-functional projects from design through implementation with clear timelines and measurable outcomes.
- 5-7 years strong proficiency in data analysis, performance reporting, and use of analytics tools (e.g., Excel, Power BI, Tableau).
- 3-5 years of experience leading teams or managing direct reports with demonstrated ability to coach and develop talent.
- 3-5 years proven success driving process improvement, lean/six sigma, or continuous improvement initiatives within a fulfillment or operations environment.
- 3-5 years experience collaborating with Distribution, Transportation, Technology, and Store Operations teams to deliver integrated supply chain solutions.
- 1-2 years knowledge of fulfillment or logistics systems and technologies, such as WMS, TMS, OMS, or other order management tools.
- Strong communication and presentation skills with the ability to influence stakeholders across multiple levels.
- Proven ability to interpret operational data, identify trends, and translate insights into actionable business strategies.
Full description
Do your Best Work in Mooresville
This position is based at our headquarters in Mooresville, North Carolina. Our corporate office is a space where you can collaborate and do your best work. Take a walk, grab a bite (or a cup of coffee), work out or get a check-up – we invest in you so you can find your inspiration.
Your Impact
The Supply Chain Fulfillment Manager leads a team responsible for optimizing product flow across omni-channel fulfillment networks. This role drives operational performance through data-driven decision-making, process improvement, and cross-functional collaboration. The manager develops and executes fulfillment strategies that enhance service performance, reduce costs, and improve efficiency while ensuring alignment with enterprise goals and customer expectations. Acting as both a strategic leader and operational expert, this position plays a critical role in advancing supply chain agility and service reliability.
What You Will Do
- Lead the design, implementation, and optimization of fulfillment processes, tools, and workflows to improve service performance and cost efficiency.
- Manage, coach, and develop a high-performing team of analysts and consultants to deliver business results and support professional growth.
- Partner with Distribution, Transportation, Merchandising, Technology, and Store Operations to align fulfillment initiatives with business priorities.
- Analyze operational data and performance metrics to identify improvement opportunities, measure ROI, and support strategic decisions.
- Oversee fulfillment KPIs to proactively identify risks, trends, and improvement areas across channels and regions.
- Communicate operational updates, business insights, and recommendations to senior leadership and key stakeholders.
- Support vendor selection and management activities to enhance fulfillment capabilities and scalability.
- Champion technology adoption, automation, and process simplification to improve associate productivity and customer experience.
- Engage with field and distribution teams to ensure consistent execution, operational alignment, and issue resolution.
Minimum Qualifications
- Bachelor’s degree in Business, Supply Chain, Operations, Engineering, or a related field or equivalent years of experience in lieu of education requirement, if applicable
- 7+ years of progressive experience in supply chain, fulfillment, logistics, or operations management
- 5-7 years demonstrated ability to manage cross-functional projects from design through implementation with clear timelines and measurable outcomes.
- 5-7 years strong proficiency in data analysis, performance reporting, and use of analytics tools (e.g., Excel, Power BI, Tableau).