Supply Chain Mgr II, AWS Cloud Logistics

AWS Infrastructure Services is the backbone of Amazon's cloud computing operations, responsible for every aspect of AWS's global infrastructure — from design and planning to delivery and operations. Our team ensures millions of customers have uninterrupted access to AWS services by managing data centers worldwide, including all servers, storage systems, networks, and critical facility infrastructure. We tackle complex supply chain challenges at an unprecedented scale, optimizing thousands of variables to keep the cloud running smoothly. We're seeking innovative problem-solvers ready to help shape the future of global cloud infrastructure.
You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers — all within an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
The AWS Cloud Logistics team is seeking an experienced Supply Chain professional to join our Florence, KY location. In this role, you'll take ownership of transportation operations for one of the world's fastest-growing industries, driving continuous improvement and leading day-to-day operational execution with limited oversight. This is a hands-on operations role where no two days look the same — you'll regularly navigate ambiguous situations, make sound judgment calls, and find practical solutions without always having a defined playbook to follow.
The ideal candidate is a self-starter who thrives in a fast-paced, ever-changing environment. You operate with autonomy, own your segment of the business end-to-end, and know when to escalate versus when to act. You're comfortable working through uncertainty, building structure where it doesn't exist, and keeping operations running smoothly even when the path forward isn't always clear.
This role is a great fit if you:

• Take full ownership of a transportation mode or customer-focused subset within the region, including SOP creation and process documentation
• Thrive on leading and participating in cross-functional improvement projects
• Drive automation and process simplification initiatives independently
• Mentor peers and serve as a point of escalation and support for team members
• Communicate performance insights clearly through regular business reviews with Logistics Service Providers and senior leadership
• Are energized by ambiguity and can prioritize effectively when problems and solutions aren't yet well-defined

Key job responsibilities

• Own and manage day-to-day transportation operations for an assigned segment, including SOP development and ongoing process improvement
• Navigate ambiguous operational situations with sound judgment, escalating risks and roadblocks proactively while providing recommended solutions
• Lead root cause analysis and implement corrective actions to eliminate recurring transportation defects and inefficiencies
• Own performance metrics and dashboards; present findings in regular business reviews with Logistics Service Providers and senior leadership
• Program manage standard customer requirements and operational initiatives, maintaining a consistent focus on best-in-class service
• Identify and act on process improvement opportunities to optimize overall operational effectiveness and achieve performance targets
• Collaborate across Supply Chain teams to develop and implement standardized solutions with limited oversight
• Mentor and peer coach team members; serve as a point of escalation and support for newly hired employees
• Actively engage in hiring activities and contribute to document reviews with senior leadership audiences
• Develop and maintain effective communication with Business Partners and external stakeholders

About the team
Why AWS Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Diverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture.
Inclusive Team Culture Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empowers us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences, inspire us to never stop embracing our uniqueness.
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