Support Billing Specialist (Req #1441)

Overview

As a Support Billing Specialist, you will play a crucial role in optimizing billing processes within the Billing department. Your contributions will ensure accurate and timely billing operations, enhancing organizational efficiency and customer satisfaction.

Your Impact

The essential functions of this position include:

• Manage Support Billing requests with accuracy and timeliness.

• Complete invoicing tasks for multiple divisions, utilizing Microsoft Excel, Word, and specialized programs.

• Experience with ticket management - ServiceNow

• Perform data entry for invoicing tasks, meeting daily, weekly, and monthly deadlines.

• Distribute invoices via print, email, and EDI.

• Ensure all necessary attachments and changes are included before sending invoices.

• Handle special billing requirements and invoice modifications for customers.

• Reprint and resend original invoices as needed.

• Apply critical thinking for effective decision-making in short-term and long-term scenarios.

• Proactively resolve issues with urgency, engaging necessary business partners.

• Cross-train to support Billing department team members as needed.

• Maintain accurate procedures and support process improvements.

• Provide excellent service to internal and external customers and collaborate effectively with business partners.

• Perform other duties and projects as assigned.

Qualifications

• Associate's degree preferred

• 3-5 years of experience in a billing or accounting operations/support environment

• Excellent interpersonal, verbal, and written communication skills.

• Highly organized with the ability to follow standardized procedures.

• Familiarity submitting invoices in Ariba and Coupa

• Detail-oriented, analytical, and able to work independently or as part of a team.

• Ability to multi-task and prioritize in a fast-paced environment with tight deadlines.

• Strong problem-solving skills and ability to offer creative solutions.

Position Specifics

The initial base salary range for this position is expected to be between $21.63 and $26.44 hourly. The final base salary offered will be determined by multiple factors, including, but not limited to, job-related knowledge, depth of experience, skills, certifications, and geographic location.

ePlus offers a full range of medical, financial, and/or other benefits (including 401(k) eligibility, employee stock purchase program, and various paid time off benefits, such as vacation, sick time, and personal leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an offer of employment is extended.