Full description

Software Guidance & Assistance, Inc., (SGA), is searching for a Support Call Center Agent for a CONTRACT assignment with one of our premier Regulatory clients in Rockville, MD.

We are seeking 1 full time (40 hours) and 1 part time (20 hours) call center agent to help field calls from investors, registered representatives and other industry professionals.
Our Support Center is open Monday-Friday from 8AM to 8PM EST. Hybrid position, required to work 3 days in office and 2 remotely.

Responsibilities :

Interfaces with industry members, regulatory users, peers, management and others regarding potential business and technical issues related to the internal Support Center systems
Intakes calls, researches, resolves, and documents issues
Provides excellent internal/external customer service in various and distinct areas of registration responsibility.
Responds to customer requests by providing functional and navigational support of internal Support Center systems.
Assists firms with routine questions regarding credentialing, systems usage and issues.
Confers with senior Support Center staff and subject matter experts for guidance on complex issues as appropriate.
Documents all incoming customer inquiries as necessary per internal Support Center procedures and policies.
Develops proficiency on registration rules.
Utilizes computer resources and software applications as necessary.
Bachelors Degree is required

Skills and Requirements – add details here