Support Coordinator- Cairns

The Support
Coordinator plays an integral role for NDIS participants
in interpreting their NDIS plan, assisting them to
establish the supports in their plan and develop their
capacity over time to coordinate and manage their own
supports.

Primary
Role:

• Assist NDIS

participants to: o Implement their plan and increase their
capacity to manage/direct their own support o Have greater
opportunities to explore and connect with their community and
alternative support options Strengthen their informal
support networks o Maximize the value for money they receive
from their supports o Access and use the NDIS Participant
Portal my place • Effectively communicate and maintain
relationships with the NDIA. Maintain a company KPI of bringing
in 1 client per week to point care for Support Coordination(
thereby increasing there case load.

Accountability.

-
Action referrals in
a timely manner

-
Support the NDIS
participant to: ▪ Assess a number of mainstream, community,
informal and provider options ▪ Select preferred options or
providers ▪ Negotiate services to be provided and their
prices ▪ Develop service agreements and create service
bookings with preferred providers ▪ Arrange for any
assessments required to determine the nature and type of
funding required (e.g. assessment to determine the type of
complex home modifications required) ▪ Determine the
budget for each support type and advise any relevant plan.
manager of the breakdown of funds ▪ Liaise with any plan
manager to establish the appropriate claim categories and
attribute the correct amount of funds ▪ Link to
mainstream or community services (i.e. housing, education,
transport, health) ▪ Strengthen and enhance participants
capacity to coordinate support, self-direct and manage
supports and participate in the community, including providing
participants with assistance to: - resolve problems or issues
that arise - understand their responsibilities under
service agreements - change or end a service
agreement

-
Be the key contact
for service issues, complaints, major changes and plan
reviews.Assist participants to prepare for their plan review
by supporting them to: assess whether they achieved their
goals and got value for money for their plan

-

• identify

solutions to problems experienced in implementing the
plan

-

• consider new

goals

-

-
Assist participants
to decide on what actions to take to achieve goals about
exploring housing options and life transition planning.

-
Maintain
confidentiality of customers, their families/carers and the
organization

-
Effective
networking internally and externally to assist
individuals achieve their desired personal
outcomes.

-
Manage any
perceived or real conflict of interest according to
the NDIA’s Terms of Business

-
Provide NDIA with
reports on specific goals, outcomes and success indicators
within the agreed reporting frequency

-
Continue to enhance
Point Care's reputation in practice and character through
continuous improvements, business development and
innovation.

Requirements

A
commitment to the Code of Conduct and policy and
procedures of Point Care

•
Excellent interpersonal and active listening skills

•
Excellent written and verbal communication skills

•
Ability to adapt communication style to meet people’s
needs.

•
Able to resolve conflict

•
High level of numeracy and literacy

•
Strong administrative skills; time management, coordination of
tasks, efficient work practices

•
Excellent computer literacy and confidence and capability in
using systems and technology

•
Ability to work with minimal supervision

•
Ability to build and maintain strong community connections and
relationships with service providers, individuals and/or
families/carers

•
Ability to understand the NDIS Price Guide and flexibility
within budgets, the NDIS legislation and rules including
provisions relating to reasonable and necessary supports and the
role of the mainstream service system. Understanding of child
safety related matters and legal system as it relates advocacy
of NDIS clients.

Benefits

-
Making a positive
impact on people's lives: As an NDIS Support Coordinator,
you will have the opportunity to make a real difference in the
lives of people with disabilities by helping them access the
support and services they need to live independently and
achieve their goals.

Professional development opportunities: The NDIS is a
rapidly evolving field, and as a Support Coordinator, you will
have the opportunity to stay up to date with the latest
developments and best practices, and to grow your skills and
knowledge.

Working
in a supportive and collaborative environment: The NDIS
Support Coordinator role involves working closely
with a team of dedicated professionals, including case
managers, support coordinators, and service providers. This
collaborative environment can foster a sense of community and
camaraderie among team members.

Job security: The NDIS is a government-funded program
and it's expected to continue growing, which can provide a
sense of job security for those working in the field.

Competitive
compensation: NDIS Support Coordinator jobs often
offer competitive compensation packages, including
salary, benefits, and opportunities for bonuses or
performance-based pay.

Flexibility: Many organizations offer flexible working
arrangements, such as part-time or telecommuting options,
which can help balance work and personal commitments.

Sense of purpose and
fulfillment: The NDIS Support Coordinator job can be
a fulfilling and rewarding career. choice for those
who are passionate about helping people with
disabilities and want to make a positive impact on
society.

Career
advancement opportunities: As NDIS expands and more
people with disabilities become eligible for support,
there will be an increasing need for managers and leaders in
the field, providing opportunities for career
advancement.

Opportunities to learn and grow: In this role, you will
have the opportunity to work with a diverse group of clients
with different abilities, needs and cultural backgrounds,
learning from them and expanding your knowledge and
understanding of different support needs.

Independence: NDIS Support Coordinators have a high
level of autonomy and independence in their work, which can
provide a sense of accomplishment and ownership over their work.