Noblesoft Technologies Inc.
Support engineer
- Compensation
- Not disclosed
- Location
- Irving, Dallas
- Work setup
- Hybrid
- Seniority
- Not specified
- Employment
- Full time
- Experience
- Not specified
- Category
- Support
- Posted
Skills
Full description
Support engineer Location: Irving, Tx ( hybrid 2 days at office) Technical Skills: Linux and SQL skills (query writing, data analysis, troubleshooting), use of AI tools Linux/Unix command-line instructions and Shell scripts Responsibilities: Investigate, troubleshoot, and resolve AYS incident tickets within agreed SLAs. Ensure adherence to 24-hour incident resolution SLA for assigned support tickets. Perform root cause analysis (RCA) for recurring incidents and implement permanent fixes. Perfor…