Support Engineer (Python)

Position: Support Engineer (Python)

Location: Plymouth, MN

Duration: 6 Months

Rate: Open

Job Description:

Immediate need for a Support Engineer with strong python experience to help identify and resolve field issues for the OnRack product/project. He/she will be working in the Engineering Support Team responsible for handling field/customer escalations related to code issues.

Duties / Responsibilities:

• Review log files and/or code to understand the layout of the Software to help identify and resolve code issues quickly.

• Fast learner to understand code developed by others and be able to make changes and verify the change fixes customer problem.

• Need to be able to debug field problems quickly.

• Candidates will have the ability to consult with the developers who developed the code as needed. Must have a strong sense of urgency to identify code issues and apply a fix.

The Software Engineer will have access to the Developers of the code to help understand the potential problem to apply a bug fix.

Candidate needs to be able to code in NodeJS (but not UI development). This is server side development. The product does things like poll hardware over the IPMI interface, handle PXE boot of compute nodes, managing of compute nodes, network devices (switches), etc. Need to be able to manage hardware.

Required:

• python

• Ability to understand code developed by others and the ability to be able to make changes and verify the change fixes customer problem.

• Fast learner

• Strong sense of urgency

• Ideal person would ideally have NodeJS experience, concepts of agile process, Jenkins build knowledge.

• Able to manage hardware

• Will consider a recent grad with 1-2 years NodeJS experience

Desired:

• Experience with scripting language would be helpful (Perl or Python preferred but not required).

All your information will be kept confidential according to EEO guidelines.