Support Engineer, SAP PP-PM (Evergreen)
- Compensation
- Not disclosed
- Location
- Remote Brazil
- Work setup
- Remote
- Seniority
- Not specified
- Employment
- Not specified
- Experience
- Not specified
- Category
- Support
- Posted
Skills
Nice to have
- Technical understanding at ABAP level (Ability to debug standard transactions)
- eCATT (Or any other test scripting tool)
- LSMW (Or any other data loading tool)
- FIORI Integration
- Certified consultant
- ITIL v3 or ITIL v4 knowledge of working in Support Environment
- Working experience in Global Teams from different geographies & Supporting client time zone
- Working on call & in shifts depending on nature of engagement
- Ticketing tool - Service Now or related tools experience
- Understanding of Traditional Project Management & Agile Project Management
Full description
About Rimini Street, Inc.
Rimini Street, Inc. (Nasdaq: RMNI), a Russell 2000® Company, is a proven, trusted global provider of end-to-end, mission-critical enterprise software support, managed services and innovative Agentic AI ERP solutions, and is the leading third-party support provider for Oracle, SAP and VMware software.
Our comprehensive portfolio of unified solutions help run, manage, support, customize, configure, connect, protect, monitor, and optimize enterprise application, database and technology software, enabling our clients to achieve better business outcomes, significantly reduce costs and reallocate resources towards strategic projects.
The Company has signed thousands of contracts with Fortune Global 100, Fortune 500, midmarket, public sector and government organizations who selected Rimini Street as their trusted, proven mission-critical enterprise software solutions provider and achieved better operational outcomes, realized billions of US dollars in savings and funded AI and other innovation investments.
Position Summary
The role of the Support Engineer, SAP PP-PM is to provide exceptional remote-based support for mission-critical SAP applications as part of our global customer support team. The position has the responsibility for researching, troubleshooting and supporting of multiple SAP global clients who use both 4.x, ECC environments & latest environments. Role demands proficient communication skills to do requirement gathering, replicating production issues, stakeholder (internal / external) understanding, adhering to time tracking, adhering to SLAs, and ensuring utilization as per expectations.
Essential Duties and Responsibilities
- Level 3 Support across - Incident Management, Problem Management, Service Requests, Enhancements, and small projects working on tickets
- Incident Management:
- Analyzing bugs, defects in the production environment within SLA timelines
- Replicating issues by coordinating with technical developers and other modules consultant based on issue nature
- Coordinate with business users for testing bug fixing, testing the message and flows
- Workaround for high priority tickets
- Root cause analysis and documentations based on requirement to ensure continuous improvement
- Service Request Management:
- How to documentations on existing configurations
- Master data changes / config changes
- Enhancements / Projects:
- Estimate Enhancements the integration projects through various phases from gathering business requirements/Developing/Testing and deployment
- Gathering and analyzing business/functional requirements and translating them into design specifications