Support Services Supervisor

We currently have an opportunity for a Support Services Supervisor. Join our SI&CS Health and Education team and play a key role in the effective delivery of cleaning, wardsperson, materials, waste and linen services across Bathurst, Bloomfield and Orange Hospitals. Reporting to the Support Services Coordinator, you’ll help deliver high-quality outcomes that support essential hospital services.

What You'll Do

This role offers a broad scope, with key responsibilities including:

• Supervise frontline employees, monitor work standards and ensure duties are completed in line with contractual requirements, procedures and service standards.
• Coordinate rosters in accordance with the relevant award and NSW Health policies, ensuring appropriate coverage of operational requirements.
• Deliver services against relevant KPIs, respond to help desk requests within allocated timeframes and maintain required compliance documentation.
• Promote a safety-first culture through proactive hazard and incident reporting, toolbox activities, safety interactions and compliance with WHS requirements.
• Build productive stakeholder relationships, respond to customer feedback and identify opportunities to improve service quality, efficiency and delivery.

What You'll Bring

• Qualifications or substantial equivalent experience in customer service, together with experience supervising and managing employees.
• Strong organisational skills, including the ability to plan, prioritise, report and manage multiple tasks.
• Demonstrated problem-solving skills and the ability to analyse issues and develop practical solutions.
• Strong written and verbal communication skills, with proven experience developing relationships across a broad range of stakeholders.
• A commitment to safety, customer service, quality and continuous improvement, with flexibility to work a variety of shifts and duties.

More than anything, you’ll bring a strong work ethic, a positive attitude, and a commitment to delivering high-quality outcomes for our clients.

Why Downer?

Downer plans, creates and sustains essential public services across Australia and New Zealand. From hospitals to data centres and defence partnerships, we manage critical infrastructure that keeps communities thriving.

What It Means to Belong at Downer

We’re proud of our high-performance culture and commitment to diversity, offering:

• Training and development to support and diversify your career.

• With 30% of vacancies filled internally, you’ll find real opportunities to advance your career.
• Perks@Downer, including healthcare discounts and savings on retail and car purchases.
• Employee Assistance Program providing professional support for you and your family when needed.

You want your work to matter and so do we. With over 26,000 people across Australia, New Zealand and the Pacific, our team is made up of individuals with unique perspectives, backgrounds and ideas.

We know that diversity makes us stronger, and we actively celebrate it through our commitment to inclusion and belonging.

We’re committed to building a team that reflects the diverse communities we serve, and we welcome people of all ages, genders, sexual orientations, cultures, abilities and lived experiences. We especially encourage applications from those whose voices have traditionally been underrepresented in our industry, including women, Aboriginal and Torres Strait Islander Peoples, Māori and Pasifika Peoples, veterans, people with disability and neurodivergent individuals. Even if your experience doesn’t align perfectly with this role, we’d still like to hear from you. If it feels like the right fit, apply. Potential counts, and so do you.

As a WORK180 Endorsed Employer, we support flexibility that works for your life, inclusive leadership that values your voice and equitable access to opportunity so you can do your best work and bring your whole self to it.

If you need support or adjustments through the recruitment process, just let us know. We’re here to help you put your best foot forward.