Support Systems Engineer
- Compensation
- Not disclosed
- Location
- Remote, US
- Work setup
- Remote
- Seniority
- Not specified
- Employment
- Full time
- Experience
- 2+ years
- Category
- Software engineering
- Posted
Skills
Must have
- Education: Bachelor’s degree in MIS, Computer Science, or a related field (or equivalent experience).
- Experience: 2+ years of experience in system engineering, implementation, and automation.
- Proficiency in writing complex SQL queries and managing Microsoft SQL Server & Oracle databases.
- Experience with SAP Crystal Reports and software interface troubleshooting.
- Strong knowledge of Microsoft Windows Active Directory and VPN protocols (Cisco, Nortel, RDP, etc.).
- Expectation is to be on call one week per month
Nice to have
- Experience in biomedical systems engineering.
- Familiarity with IIS Web Services and website management.
- Knowledge of coding languages such as Python, C++, or JavaScript.
- Experience with data conversions and network administration.
Full description
CareDx is a leading precision medicine diagnostics company advancing care in transplant, specialty oncology, and cell therapy. Through our innovative portfolio of molecular diagnostics, digital health solutions, AI-powered data and analytics, and patient support services, we partner with healthcare providers, patients, and biopharma organizations to help inform clinical decision-making and improve patient outcomes.
At CareDx, every employee has the opportunity to contribute to innovations that help transform patient care and improve lives.
The Support Systems Engineer plays a key role in implementing, configuring, and supporting multiple CareDx software platforms and HL7 interfaces. This role ensures system reliability, performance, and seamless customer experience within defined budgets and timelines.
Responsibilities:
Technical Support & Implementation
- Deploy, configure, and support CareDx software, including transplant, medication, and patient management platforms.
- Troubleshoot and resolve issues related to operating systems, databases (SQL, Oracle), and application interfaces.
- Support and maintain HL7 interfaces, including custom filtering and performance monitoring.
- Assist with remote connectivity setup and VPN configurations for customer sites.
- Ensure compliance with SLAs while managing ticket queues and project timelines.
Customer Engagement & Documentation
- Advise customers on software and hardware requirements before deployment.
- Provide ongoing support with a strong focus on customer service and follow-up.
- Document processes, configurations, and troubleshooting steps for internal and external use.
Collaboration & Continuous Improvement
- Work independently to execute implementation plans and resolve technical issues.
- Coordinate with cross-functional teams to optimize system performance.
- Stay up to date with emerging technologies to improve deployment and support processes.
Qualifications & Experience:
Required:
- Education: Bachelor’s degree in MIS, Computer Science, or a related field (or equivalent experience).
- Experience: 2+ years of experience in system engineering, implementation, and automation.
- Proficiency in writing complex SQL queries and managing Microsoft SQL Server & Oracle databases.
- Experience with SAP Crystal Reports and software interface troubleshooting.