Support & Technical Services Team Manager

About the Role

As a Team Manager within the Services & Support division, you will hold the formal line-management relationship for team members across Support, Technical Services, and Educational Services. In this dedicated leadership role, your core focus will be driving people strategy, supporting career progression and fostering strong employee engagement and wellbeing.

You will work in close partnership with functional and divisional leads who direct day-to-day operations, project deliverables, and technical standards. By owning formal people management, performance reviews and personal development, you ensure every team member receives consistent, high-quality support and dedicated guidance throughout their career journey.

What You’ll Be Responsible For

• Formal Line Management: Serve as the direct line manager for colleagues across Support, Technical Services, and Educational Services. Conduct structured 1:1s, performance appraisals, probation reviews, and career development discussions.

• Work with HR: Work closely with our dedicated HR Team to manage any people issues or requests that may arise.

• Divisional Partnership: Maintain a collaborative partnership with functional leads to gather actionable input on employee performance and growth, ensuring personal feedback reflects technical and operational contributions.

• Performance & Career Frameworks: Implement and maintain clear, consistent performance evaluation frameworks and career pathway structures across all supported functions.

• Talent Acquisition & Onboarding: Lead end-to-end hiring processes (role scoping, candidate selection, offers) in partnership with technical leads, and oversee comprehensive onboarding for all new hires.

• Wellbeing & Engagement: Serve as the primary point of contact for employee wellbeing, monitor engagement indicators, address workload concerns, and advocate for positive team culture and retention initiatives.

What Success Looks Like

• Consistent Management Support: Every colleague experiences regular, structured 1:1s and personal development support across all supported functions.

• Seamless Functional Alignment: Operational leads remain focused on technical delivery and client success, supported by smooth communication and feedback loops for people management.

• Objective & Transparent Development: Clear career pathways and performance evaluation standards are established and consistently applied across the division.

• High Engagement & Retention: Strong employee satisfaction scores, high retention rates, and clear channels for resolving workplace concerns effectively.

• Efficient Onboarding Execution: Smooth recruitment workflows and welcoming onboarding experiences for new joiners from day one.

What You’ll Bring

Essential Qualifications & Experience

• Proven experience in line management roles within structured organizational environments.

• Demonstrated track record of conducting performance reviews, career development discussions, and collaborating with HR on employee relations processes.

• Strong interpersonal and active listening skills, with the ability to handle sensitive situations with empathy and confidentiality.

• Collaborative mindset with experience building effective partnerships with functional leads, project managers, and central HR teams.

• Familiarity with UK employment standards, best practices, and performance appraisal methodologies.

• Ability to navigate matrixed organizational structures where work direction and people management are co-ordinated collaboratively.

Desirable Qualifications

• Experience working within SaaS, EdTech, or technology-enabled professional services environments.

• Familiarity with global or multi-regional team structures and remote-first workplace cultures.

Equal Opportunity Employer

We are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, ancestry, age, sex, sexual orientation, gender identity or expression, disability, or marital status.

Please note: Due to the high volume of applications we receive, only shortlisted candidates will be contacted.

WE OFFER

• Competitive salary based on experience, and performance bonuses based on KPIs

• Monthly Health & Wellness Allowance

• Support with qualification studies

• Professional Development opportunities

• Unlimited book budget

ABOUT FARIA EDUCATION GROUP

Our vision is simple: reach every learner, inspire every educator.

As a trusted partner to over 10,000 schools and 4 million students across 155 countries, we lead the way in global education systems and services. We provide an integrated technology suite that powers curriculum management, teaching and learning, admissions, and school-to-home communications—all backed by enterprise-grade data security and world-class training.

Transforming education together: ManageBac+, OpenApply, Atlas, SchoolsBuddy, Pamoja, Wolsey Hall, Oxford Study Courses, Vectare, and EduIntelligence.