Survey Programmer (Qualtrics)

Overview:

Guidepoint's Market Research Team is seeking a Survey Programmer to help set up and program market research questionnaires into web-based platforms, and conducting QA on programmed survey work. This position would be expected to work hours aligned with US-based colleagues on the East Coast.

This can be a hybrid position out of one of our offices in India (Mumbai, Pune) or remote.What You’ll Do:

• Program market research questionnaires provided in Microsoft Word formatting into the Qualtrics online survey platform in a high quality and timely manner

• Set up routing, custom display logic, and termination logic to ensure only appropriate respondents are let into the survey and asked relevant questions

• Ensure questions and any supporting media (video, images, formatted text) are displayed in the survey platform in a way that is accessible, understandable, aesthetically pleasing, and engaging for survey respondents

• Make recommendations to project managers for adjustments or clarification where designs or specifications are unclear to yourself or would produce confusion for survey respondents

• Conduct quality assurance on programmed surveys to ensure they meet client/project requirements prior to sending

• Ensure projects are set up to collect sample, either internally or via redirects from external recruitment partners

• Manage and upload translations provided by third parties, and conduct quality assurance to ensure translations are displaying correctly for end respondents

• Communicate directly and indirectly with project managers on project status updates, edit requests, and questions, through instant messaging, video calls, and updates in project management platforms

• Coordinate with fieldwork teams to ensure necessary quotas are set up and kept up-to-date

• Other duties as required

What You Have:

• 3+ years experience in programming market research surveys in Qualtrics (strongly preferred) or another online survey platform (Decipher/Forsta, Alchemer, Sawtooth, Versive)

• Ability to interface with internal teams to gather requirements, translate spec documents into programmed surveys, and communicate updates on timing expectations

• Comfort with implementing more complex survey design elements (conjoint, maxdiff, least-fill randomization)

• Experience QAing surveys to ensure that work aligns to requested spec/design work

• Ability to consult on best practices for survey design and experience, flagging if survey designs may have issues that make them difficult for end-respondents to answer