Sustaining Software Engineering Manager
Leads Cadwell's sustaining software engineering team in Kennewick, WA, dedicated to maintaining stability, bug fixes, security patches, and LTSR support for released medical device software (EEG, EMG, Sleep, IONM, CadLink) — no new feature development. Core tech: C#, SQL, desktop development, with medical-device QMS compliance.
- Compensation
- $110K–$145K / yr
- Location
- Kennewick, WA
- Work setup
- Not specified
- Seniority
- Not specified
- Employment
- Not specified
- Experience
- 3+ years
- Category
- Software engineering
- Posted
Skills
Must have
- Software team leadership, staff development, and operational workflow design for sustaining engineering
- Stakeholder communication and management of technical escalation paths (internal and customer-facing)
- Regulatory compliance and Quality Management Systems (QMS) for Medical Device Software
- Advanced troubleshooting, debugging, and production bug fix implementation for complex software systems
- Technical proficiency in C#, SQL, and desktop software development
- Bachelor's degree in Computer Science or related field
- 3+ years of experience in software engineering management or high-level technical leadership
- Strong background in troubleshooting complex, multi-component software systems
Nice to have
- Experience working in a regulated environment, ideally medical or similar safety/reliability-focused industry
Full description
Position Summary:
Cadwell is seeking a Sustaining Software Engineering Manager who will be solely focused on ensuring the highest quality and maintaining the performance and stability of our general release and Long-Term Service Release (LTSR) products. This critical role leads a dedicated team of engineers focused on production stability, maintenance, bug fixes, and patch management. This role does not include new feature development.
*Relocation Assistance Available*Job Duties And Responsibilities:
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Team Leadership & Growth: Recruit, mentor, and lead a dedicated sustaining engineering software team; establish performance metrics and operational workflows to scale the team’s capacity.
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Escalation Leadership: Define and manage escalation paths for urgent customer-facing issues in coordination with the Support Platform teams and Product Management.
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Reactive Work Management: Act as a collaborative filter for incoming maintenance requests, ensuring they meet defined intake criteria before team assignment.
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Production Stability and Maintenance: Own the implementation and release (including documentation and paperwork) of critical production software bug fixes and security patches across the entire product portfolio.
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Codebase Stewardship: Maintain a high level of technical familiarity and code quality across all product codebases (EEG, EMG, Sleep, IONM, and CadLink).
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Regulatory Compliance: Ensure all software maintenance releases adhere to Cadwell’s Quality Management System (QMS) and contribute to its necessary refinements/changes.
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Inter-team Collaboration: Partner with the Platform and Product teams to ensure fixes are integrated into the main development branch without introducing regressions.
Qualifications: Knowledge, Skills, and Abilities:
- Comprehensive Knowledge: Software Team Leadership, Staff Development, and Operational Workflow Design for Sustaining Software Engineering
- Comprehensive Knowledge: Stakeholder Communication and Management of Technical Escalation Paths (Internal and Customer-Facing)
- Thorough Knowledge: Regulatory Compliance and Quality Management Systems (QMS) required for Medical Device Software
- Thorough Knowledge: Advanced Troubleshooting, Debugging, and Production Bug Fix Implementation for complex software systems
- Thorough Knowledge: Technical Proficiency in C#, SQL, and desktop software development