Swedish-Speaking Customer Support Specialist – E-commerce, Travel & Technology | Greece – Remote or On-Site

Are you fluent in Swedish and passionate about helping people? Looking for an exciting career opportunity in an international environment? Join a customer experience team supporting customers across e-commerce, travel, technology and other exciting industries!

We are recruiting Swedish-speaking professionals for customer support positions in Athens, Thessaloniki and Chania, Greece. Depending on the role, remote and on-site opportunities may be available.

About the Role

As a Customer Support Specialist, you will be the first point of contact for Swedish-speaking customers and partners. You will assist with orders, deliveries, travel bookings, payments, claims and technical questions while ensuring a smooth and positive customer experience.

You will receive comprehensive training and ongoing support to help you succeed in your role.

Your Responsibilities

• Assist Swedish-speaking customers via phone, chat and email.
• Answer questions about orders, deliveries, returns, bookings, payments and accounts.
• Handle complaints, claims and refund requests according to established procedures.
• Troubleshoot issues related to products, devices, home appliances and online services.
• Escalate complex cases to specialised teams and follow up when necessary.
• Document customer interactions accurately in internal systems.
• Maintain high standards of service quality, compliance and customer satisfaction.

Requirements

• Swedish proficiency at native level or C1.
• English proficiency at B2 level or above; some teams require C1.
• Excellent communication and active listening skills.
• A customer-oriented, empathetic and solution-focused approach.
• Good computer skills and the ability to work with multiple systems.
• Ability to multitask in a fast-paced environment.
• Previous customer service experience is an advantage but is not required for most positions.

What We Offer

• Opportunities in Athens, Thessaloniki and Chania, Greece.
• Remote work options for selected positions.
• Relocation support for eligible candidates, depending on the position.
• Comprehensive initial training and ongoing professional development.
• An initial 8-month contract, with the possibility of extension.
• Fixed daytime or rotating shifts, depending on the team.
• Monday-to-Friday schedules, with occasional weekend shifts in some teams.
• Part-time opportunities may be available for selected positions.
• Additional team-specific benefits and opportunities for career growth.

Interested in Joining Us?

If you speak Swedish and are ready for a new professional challenge, we would love to hear from you!

Please send your CV to betul.kapkapci@cbtalents.org.