SymphonyAI - Senior Project Manager - Professional Services Domain

Introduction:

SymphonyAI Financial Services is a leading provider of advanced AI-driven solutions for financial crime and compliance management. Our cutting-edge technology leverages artificial intelligence to deliver actionable insights, enhance decision-making, and drive operational efficiency. We are seeking an experienced Project Manager to deliver strategic value for our blue-chip financial services customers. You will shape, mobilize, plan, and lead programs of work that support mission-critical business and customer objectives in the financial crime domain. This is a client-facing, high-impact role with significant responsibility for relationship management, innovation, and project execution.

Key Responsibilities:

• Act as the primary point of contact for clients throughout the project lifecycle.

• Develop and nurture long-term relationships with clients, understanding their business needs and objectives.

• Ensure client satisfaction by addressing concerns and providing strategic solutions.

• Oversee the planning, execution, and delivery of SaaS and On-premise software projects to meet client expectations and business goals.

• Lead project teams to innovate and implement AI-powered solutions that enhance value for clients.

• Identify opportunities for process improvements, upselling, cross-selling, and revenue growth through effective project management strategies.

• Foster an environment of creativity and innovation within the project team.

• Stay up-to-date with trends in SaaS technologies and the financial services domain to drive project success.

• Develop project strategies aligned with business innovation goals.

• Achieve or surpass revenue targets set for the project portfolio.

• Ensure projects are delivered on time, within scope and budget, to high-quality standards.

• Meet or exceed project milestones and deadlines, with continuous improvement focus.

• Monitor and manage project budgets and profitability, implementing cost-saving measures as needed.

• Maintain accurate and timely project documentation and reporting.

• Build strong relationships with senior client stakeholders and subject matter experts.

• Present to clients, run demonstrations, and design solutions tailored to client requirements.

Required Skills & Qualifications:

• Bachelors degree or equivalent practical experience.

• At least 10 years of related experience in project management.

• Formal Project Management accreditation (PMP and/or PRINCE required).

• Strong experience in managing client relationships, preferably in the SaaS industry.

• Proven track record of delivering large, complex, successful SaaS projects ($5m+ value), on time and within budget.

• Expert-level proficiency with MS Project and strong financial management skills.

• Experience migrating clients and software from on-premises solutions to SaaS.

• Demonstrated leadership in cross-functional teams.

• Excellent communication and interpersonal skills.

• Ability to think creatively and implement innovative solutions in project management.

• Familiarity with the latest SaaS platforms and technologies.

• AI experience and hands-on usage.

Preferred Skills & Qualifications:

• Experience in the financial crime domain.

• Experience with both SaaS and on-premise software projects.

• Experience in the financial services industry.

Diversity & Inclusion Statement:

We are committed to building a diverse and inclusive team and encourage candidates from all backgrounds to apply.