SymphonyAI - Senior Project Manager - Professional Services

Introduction :

SymphonyAI Financial Services is a leading provider of advanced AI-driven solutions for financial crime and compliance management.

Our cutting-edge technology leverages artificial intelligence to deliver actionable insights, enhance decision-making, and drive operational efficiency.

We are looking for an experienced Project Manager with at least 10 years of related experience in Project management and with formal Project Management accreditation.

Job Description :

This role is to work with our blue-chip customers in the Financial services to shape, mobilise, plan and lead a programme of works to deliver internal business and external customer objectives in the financial crime domain.

Ongoing management of one or more projects ensuring appropriate capability in place to maximise team performance, delivering to the key project, programme, portfolio measures such as supporting customer and SymphonyAI Financial Services strategy, the schedule, quality, scope, financials and client satisfaction, while following internal delivery assurance processes.

This is a client-facing role so you will have to build strong relationships with the senior client stakeholders and subject matter experts.

The role requires absolute professionalism in presenting to clients, running demonstrations and demonstrating proficiency in offering design solutions that meets the client's specific needs.

We are seeking a dynamic and innovative Project Manager with a strong focus on relationship management and a proven track record of delivering value in SaaS software environments.

The ideal candidate will excel at building and maintaining relationships with clients to ensure their needs are met effectively and will drive innovative solutions to deliver projects successfully.

Key Responsibilities : Client Relationship Management :

• Act as the primary point of contact for clients throughout the project lifecycle.

• Develop and nurture long-term relationships with clients, understanding their business needs and objectives.

• Ensure client satisfaction by addressing concerns and providing strategic solutions.

Project Delivery and Value Creation:

• Oversee the planning, execution, and delivery of SaaS and On-premise software projects, ensuring they meet client expectations and business goals.

• Lead project teams to innovate and implement cutting-edge solutions that enhance the value delivered to clients.

• Identify opportunities for process improvements and revenue growth through effective project strategies.

Innovation and Strategy:

• Foster an environment of creativity and innovation within the project team.

• Stay updated with the latest trends and advancements in SaaS technologies to drive project success.

• Develop project strategies that align with the overall business innovation agenda.

Key Performance Indicators (KPIs) :Revenue Delivery :

• Achieve or surpass revenue targets set for the project portfolio.

• Identify and drive opportunities for upselling and cross-selling within existing client engagements.

Time and Quality Metrics :

• Ensure projects are delivered on time, within scope, and on budget, maintaining high-quality standards.

• Meet and exceed project milestones and deadlines with a focus on continuous improvement.

Client Referencability:

• Develop strong client relationships that result in positive testimonials and references.

• Achieve high client satisfaction scores and secure client willingness to act as references or provide case studies.

Project Profitability :

• Monitor and manage project budgets and time to ensure profitability goals are met.

• Implement cost-saving measures and optimize resource allocation to enhance financial outcomes.

Required Skills and Experience :

• Strong experience in managing client relationships, preferably in the SaaS industry.

• MS Project usage at expert level, and strong project financial skills.

• Proven track record of delivering large, complex successful SaaS projects to budget that provide measurable value (USD $5m+ projects).

• AI experience and usage.

• Experience of migrating clients and software from on premise solutions to SAAS.

• Ability to think creatively and implement innovative solutions in project management.

• Excellent communication and interpersonal skills.

• Demonstrated leadership in a cross-functional team environment.

• Familiarity with the latest SaaS platforms and technologies.

• PMP, PRINCE certifications.

• Experience in Financial Crime domain would be beneficial.

About Us :What we Offer :

• Competitive salary and benefits package.

• Flexible hybrid working model.

• Opportunities for professional growth and development.

• Collaborative and inclusive work environment.

• Access to the latest technologies and tools.

• A chance to make a tangible impact on cutting-edge industrial AI solutions.