System Administrator 4

Clearance

•An active TS/SCI with (CI) polygraph is required for this position.

•Due to the nature of the government contracts we support, US Citizenship is required.

We are seeking a Senior System Administrator to partner on a large enterprise IT contract.

Administrator will be responsible for maintaining existing enterprise identity management solutions, troubleshoot incidents, and assist with transitioning new capabilities from the engineering team to production. Duties will include validating the health and status, operations, and maintenance of identity management systems such as Active Directory, Azure Active Directory, Azure Active Directory Connect (AADC), Active Directory Federation Services (ADFS), ADFS Web Application Proxy (WAP), Quest Active Roles Server (ARS), Microsoft Identity Manager (MIM), Forefront Identity Manager (FIM), LDAP Border Directory Systems (AD Lightweight Directory Services, Radiant Logic, VDS etc.). In addition to managing and monitoring the Identity Management services, administrator will be responsible for ensuring the on-prem environment is properly synced to the M365 cloud tenant and all M365 services are operational for customers. This individual will work in a team environment supporting a large enterprise spanning multiple enclaves and sites.

Primary Responsibilities

• Individuals in this role may be required to remotely log into the end users' endpoint (desktops and/or servers) in order to perform technical configuration, rebooting, and other remedial actions to assist with troubleshooting authentication anomalies.

• Coordinate M365 support spanning multiple Tier 2 teams to include Active Directory, Exchange Online, SharePoint/Teams/OneDrive, InTune, and Azure Virtual Desktops.

• Act as the liaison between Microsoft/Tier 3 Engineers and Tier 2 Operations personnel for the transition of new M365 technologies from test/development to O&M.

• Provide guidance to senior leaders on emerging M365 technologies and changes being implemented that may impact the production environment.

• Provide support for implementing, troubleshooting and maintaining of identity management systems. Rapidly distinguish isolated user problems from enterprise-wide application/system problems and provide recommended solutions.

• Coordinate with stakeholders to collect data, conduct analysis, develop, and implement solutions associated with incident tickets and requirements.

• Develop, test and document solutions to complex identity management technical issues.

• Build and deploy Domain Controllers and other identity management servers through remote means at customer sites utilizing approved installation procedures.

• Provide follow-up reports (technical findings, feedback, resolution steps taken) for root cause analysis, engineering technical assessment and process improvement initiatives.

• Mentor junior team members.

• Update operations and maintenance documentation for 24/7/365 enterprise watch personnel.

•Support operations across multiple geographic locations.

•Develop solutions to complex technical issues.

•Work independently as part of a virtual team

Basic Qualifications

•Experience with PowerShell commands and scripting/automation

•Extensive Experience with Identity Management technologies including the following:

 Microsoft Identity Manager (MIM)

 Forefront Identity Manager (FIM)

 Azure Active Directory/Azure Active Directory Connect (AADC)

 Active Directory Federation Service (ADFS)

 ADFS Web Application Proxy (WAP)

 Quest Active Roles Server (ARS)

 LDAP Border Directory Systems

 Active Directory Lightweight Directory Services

 Radiant Logic

 VDS

 OAUTH/SAML

 Secure Token Authentication Services/PKI Integration

•Experience with Quest ARS PowerShell extensions and implementing ARS task automation

•Experience with Tier 2/Tier 3 system administration

•Experience with M365 services to include, but not limited to; Exchange Online, OneDrive, ADFS, Teams, Azure Virtual Desktop, and InTunes

•Experience conducting email compliance searches utilizing E-Discovery and the Compliance Search Tool

•Experience interacting with customers during the course of troubleshooting incidents and system anomalies

•Experience troubleshooting issues in a growing environment

•Experience with log reviews, incident analysis, and identification of issue trends

•Experience with server patch management methodologies

•Experience mentoring and training junior personnel

•Time management skills

•Strong oral and written communications skills

•Track record of working effectively within a virtual team, and support to peers toward improved processes and results

•Ability to work independently

•Experience with support ticket management systems

Education/Training

•Candidate must, at a minimum, meet DoD 8570.11- IAT Level II certification requirements (currently Security+ CE, CCNA-Security, GSEC, or SSCP)

•The candidate must have Bachelor’s Degree with at least 8 years of prior relevant experience, Masters with at least 6 years of prior relevant experience, Associates’ Degree with at least 10 years of prior relevant experience, or High School diploma with at least 12 years of prior relevant experience.

Preferred Qualifications

•Knowledge of integrating Exchange and Active Directory

•ITIL Foundations Certification

•Microsoft or other commercial Identity Management certifications (i.e., Identity and Access Administrator Associate, Azure Administrator Associate, Quest Active Roles Administration, and Quest Active Roles Implementation and Configuration)