System Administrator II

Position Overview

TAP Engineering is seeking a System Administrator II in Hanover, MD to support the implementation, maintenance, and optimization of enterprise IT systems in a mission-focused environment. This is a full-time position on a standard day shift, Monday through Friday. This role involves managing infrastructure across servers, storage, networking, and end-user systems while ensuring high system availability and performance. The System Administrator will provide both Tier 1 and Tier 2 support, troubleshoot complex system issues, and work closely with internal teams to maintain reliable and secure IT operations. This position requires strong technical expertise, problem-solving skills, and the ability to operate in a fast-paced, operational environment.

Key Responsibilities

• Provide implementation, troubleshooting, and maintenance support for IT systems
• Manage day-to-day system operations, including monitoring, performance tuning, and issue resolution
• Provide Tier 1 (Help Desk) and Tier 2 (escalation) support for system and hardware issues
• Diagnose and resolve issues across client, server, storage, and network devices
• Assist users with accessing and utilizing IT systems
• Configure and manage UNIX/Linux and Windows operating systems
• Install, configure, and maintain operating system software and system components
• Monitor system performance and optimize resource utilization
• Perform system capacity analysis and planning
• Support escalation processes and communicate system status to stakeholders
• Troubleshoot hardware issues and coordinate resolution efforts
• Provide detailed analysis and feedback on escalated issues

Required Qualifications

• Active TS/SCI clearance with appropriate polygraph
• Bachelor's degree in Information Technology, Computer Science, or a related field
• OR equivalent relevant experience

• 10+ years of experience supporting IT systems and infrastructure
• Experience administering Windows and/or UNIX/Linux operating systems
• Strong troubleshooting skills across hardware, software, and network systems
• Experience providing Tier 1 and Tier 2 support in an enterprise environment
• Familiarity with system monitoring, performance tuning, and capacity planning
• Strong communication and documentation skills
• Ability to work effectively in a team-based environment

Preferred Qualifications

• Experience supporting enterprise-scale infrastructure environments
• Familiarity with virtualization technologies and distributed systems
• Experience with system automation or scripting (e.g., Bash, PowerShell)