System Administrator
System Administrator in Scooter's Coffee's IT department at the Omaha HQ, maintaining the core tech environment: Microsoft 365, Azure AD/Active Directory, servers, workstations, and enterprise business systems (financial, distribution, CRM). Also does business systems analysis, UAT, documentation, and Zendesk ticketing; office-first with on-call rotation.
- Compensation
- Not disclosed
- Location
- Omaha, Nebraska, United States
- Work setup
- Hybrid
- Seniority
- Not specified
- Employment
- Full time
- Experience
- 3+ years
- Category
- Devops
- Posted
Skills
Must have
- Bachelor's degree in Information Systems, Business Administration, Computer Science, or related field (or equivalent experience)
- 3–5 years of experience in business systems analysis, system administration, or related roles
- Strong understanding of enterprise systems (e.g., financial, distribution, or CRM platforms)
- Working knowledge of Microsoft Windows client and server operating systems
- Working knowledge of Microsoft 365, Azure, Active Directory, and Group Policy
- Strong analytical, troubleshooting, and problem-solving skills
- Ability to learn and apply new technologies in a changing environment
- Strong communication skills with technical and non-technical stakeholders
- Ability to manage shifting priorities and work independently or as part of a team
- Ability to respond to after-hours support needs and participate in on-call rotation
- Ability to travel up to 20% to local or regional sites as needed
Nice to have
- Experience with learning management systems, financial systems, and supply chain systems
Full description
Location
This position is considered office-first. An office-first employee can flex between in-office work and working from home based on personal or professional need, at the discretion of their supervisor. An office-first employee maintains an office presence at least three days per week at their designated Scooter’s Coffee office location. Scooter’s Coffee is headquartered in Omaha, NE. The successful candidate lives in Omaha, NE. Relocation is not available for this role.
Description
Living in the IT department, the Systems Administrator is responsible for supporting and maintaining the organization’s core technology environment, including enterprise business systems, infrastructure, and end‑user services. This role combines systems administration and business systems support, serving as a bridge between technical operations and business needs.
The Systems Administrator collaborates closely with internal stakeholders, IT team members, and external vendors to ensure systems are reliable, secure, and aligned with business processes. This position supports day‑to‑day IT operations while also contributing to system enhancements, process improvements, testing, documentation, and user adoption.
Essential Duties and ResponsibilitiesSystems Administration & IT Operations
- Administer and support Microsoft 365, Azure Active Directory, and Active Directory, including users, groups, and policies
- Support server, workstation, and cloud environments, including performance monitoring, patching, backups, and security maintenance
- Assist with implementation, configuration, and support of enterprise systems such as financial, distribution, or operational platforms
- Work closely with network infrastructure teams to support connectivity and optimize system performance
- Perform system updates, patch management, and routine maintenance
- Assist with backup, recovery, and disaster‑recovery procedures
- Identify, troubleshoot, and escalate system, hardware, and software issues as needed
- Participate in after‑hours or on‑call support when required
Business Systems Support & Analysis
- Partner with stakeholders to gather and clarify system and process requirements
- Support enterprise systems through configuration, enhancements, and issue resolution
- Analyze workflows and recommend system or process improvements
- Serve as a liaison between business teams, IT, and external vendors
- Support data validation, reporting, and basic analysis as needed