Experience communicating escalated technical issues and providing status updates to management and internal customers.
Strong analytical, troubleshooting, technical documentation, communication, and problem-solving skills.
Ability to manage multiple technical priorities and respond effectively to operational support requirements.
Active TS/SCI clearance with Full Scope Polygraph, with the polygraph in scope within the past seven (7) years.
Full description
System Administrator (SA) – Skill Level 2
Required Clearance: Active TS/SCI with Full Scope Polygraph (polygraph must be in scope within the past 7 years) Hourly Pay Range: $67.24–$84.98
Wyetech is seeking an experienced System Administrator (SA) Level 2 to support the implementation, configuration, operation, troubleshooting, maintenance, and optimization of mission-critical Information Technology (IT) systems in a secure operational environment.
The successful candidate will be responsible for managing IT system infrastructure, maintaining system availability and performance, and providing comprehensive technical support for client/server systems, storage infrastructure, network devices, mobile devices, and associated technologies. This position requires hands-on experience administering UNIX and Windows operating systems, diagnosing and resolving complex technical issues, and supporting day-to-day system operations.
The System Administrator will provide Tier 1 (Help Desk) and Tier 2 (Escalation) technical support, assist users with system access and functionality, and coordinate incident resolution activities. The selected candidate will also support system capacity planning, resource utilization, operating system enhancements, and communication of technical issues to agency management and internal customers.
Required Skills/Experience
Demonstrated experience implementing, configuring, administering, troubleshooting, and maintaining enterprise IT systems.
Experience managing daily system operations, infrastructure configurations, and associated IT processes.
Hands-on experience administering UNIX and Windows operating systems.
Experience installing, loading, configuring, updating, and maintaining operating system software.
Experience supporting client/server architectures, storage systems, network devices, and related IT infrastructure.
Experience providing Tier 1 Help Desk support, including problem identification, diagnosis, troubleshooting, and resolution.
Experience providing Tier 2 escalation support for technical issues requiring advanced troubleshooting.
Experience assisting users with system access, account-related issues, application functionality, and general IT support.
Experience monitoring system availability, operational health, performance, and resource utilization.
Experience diagnosing and resolving operating system, hardware, software, network connectivity, and infrastructure-related issues.
Experience maintaining system integrity and supporting configuration management activities.
Experience troubleshooting and configuring network components associated with enterprise IT environments.
Experience supporting hardware incident dispatch, escalation, and resolution activities.
Experience implementing operating system enhancements and configuration improvements to increase reliability and performance.
Experience performing system capacity analysis, resource utilization assessments, and infrastructure planning.
Support hardware installation, configuration, maintenance, and troubleshooting activities.
Coordinate hardware incident dispatch and escalation procedures.
Work with appropriate technical personnel to resolve hardware failures and infrastructure issues.
Maintain system and network component integrity.
Support operating system and infrastructure configuration changes that improve reliability and performance.
Assist with troubleshooting technical issues involving interconnected systems and infrastructure components.
Incident Escalation, Documentation, and Communication
Provide technical support for incident escalation and status communication to agency management and internal customers.
Analyze escalated tickets and provide detailed technical findings, recommendations, and resolution updates.
Maintain accurate documentation of system configurations, technical issues, troubleshooting activities, and corrective actions.
Coordinate with internal technical teams to resolve complex incidents.
Communicate system status, operational concerns, and technical risks to appropriate stakeholders.
Support the development and maintenance of troubleshooting procedures and technical support documentation.
Provide recommendations for improving incident management, system administration, and operational support processes.
Perform additional System Administration responsibilities as required to support mission objectives.
Qualifications
Candidates must meet the System Administrator Skill Level 2 labor category requirements through one of the following pathways:
Option 1 – Bachelor's Degree
Bachelor's degree in a technical discipline from an accredited college or university.
Ten (10) years of experience as a System Administrator supporting programs and contracts of similar scope, type, and complexity.
OROption 2 – Experience Substitution
Fifteen (15) years of relevant System Administration experience supporting programs and contracts of similar scope, type, and complexity.
Five (5) additional years of qualifying System Administration experience may be substituted for the bachelor's degree requirement.
Additional Position-Specific Qualifications
Demonstrated experience administering and troubleshooting UNIX and Windows operating systems.
Experience supporting enterprise IT systems, client/server environments, storage infrastructure, and network components.
Experience providing Tier 1 and Tier 2 technical support.
Experience diagnosing and resolving complex system and infrastructure issues.
Experience supporting system monitoring, operational maintenance, performance optimization, and capacity planning.
Strong technical troubleshooting, documentation, communication, and customer support skills.
Ability to support incident escalation and provide technical status updates to agency management and internal customers.
Security Clearance and Additional Requirements
Required Clearance: Active TS/SCI with Full Scope Polygraph.
Polygraph Requirement: Must possess an in-scope Full Scope Polygraph completed within the past seven (7) years.
U.S. Citizenship required.
Must maintain applicable security clearance and program access requirements throughout employment.
At Wyetech, you’ll be at the center of an award-winning corporate culture, breaking technological barriers and solving real-world problems for our federal government customers. We are committed to hiring the best of the best, and in return, we offer a world-class, truly unique employee experience that is rare within our industry.Wyetech believes in generously supporting employees as they prepare for retirement. The company automatically contributes 20% of each employee's gross compensation to a Simplified Employee Pension (SEP) IRA, with no requirement for employee matching. All contributions are fully vested from day one, ensuring immediate ownership of retirement funds.Additional benefits include:Wyetech provides a generous PTO plan of up to 200 hours annually, aligned with applicable state leave regulations. Employees have the flexibility to adjust their PTO allocation at the start of each calendar year, ensuring it meets their evolving needs.Full-time employees have the option to participate in a variety of voluntary benefit plans including:
A Choice of Medical Plan Options, some with Health Savings Account (HSA)
Vision and Dental
Life and AD&D Benefits
Short and Long-Term Disability
Hospital Indemnity, Accident, and Critical Illness Insurances
Optional Identity Theft and Legal Protection Services
Employee Referral Bonus Eligibility up to $10,000
Mobility Among Wyetech-supported Contracts
Various contract and work locations throughout Maryland, Virginia, Colorado, Texas, Utah, Alaska, Hawaii and OCONUS
Various team-building events throughout the year, such as monthly lunches, summer company picnic, and an annual holiday party.
Employees receive two complimentary branded clothing orders annually.
Hourly Pay Range: $67.24–$84.98Hourly pay rates listed for this position serve as a general guideline and are not a guarantee of compensation. Compensation will vary dependent upon factors including but not limited to: Government contract rates; education; relevant prior work experience, knowledge, skills, and competencies; certifications; and geographic location. Hourly pay rates reflect the pre-benefit gross wage amounts.
Wyetech, LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Affirmative Action Statement:
Wyetech, LLC is committed to the principles of affirmative action in all hiring and employment for minorities, women, individuals with disabilities, and protected veterans.
Accommodations:
Wyetech, LLC is committed to providing an inclusive and accessible hiring process. If you need any accommodations during the application or interview process, please contact Brittney Wood. at 844-WYETECH x727 or staffing@wyetech.com. We are happy to provide reasonable accommodations to ensure equal access to all candidates.
Wyetech Terms and Conditions:
Wyetech may reach out to you via SMS messages during the course of your Wyetech candidacy.
You can cancel the SMS service at any time. Just text "STOP" to the short code. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.
If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at IT@wyetech.com, 844-WYETECH (844-993-8324).
Carriers are not liable for delayed or undelivered messages
As always, message and data rates may apply for any messages sent to you from us and to us from you. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
If you have any questions regarding privacy, please read our privacy policy below.
Privacy Policy:
We collect your mobile number and related opt-in data for the delivery of SMS messages. Your mobile opt-in data and consent will not be shared with third parties or affiliates for marketing or promotional purposes.