System Analyst

The System Analyst works under the supervision of the Director of Supply Chain Operations as the subject matter expert for all systems supporting Supply Chain activities. In this role, the Analyst maintains data integrity, system performance, supports scheduled maintenance, troubleshooting and daily operation of Mosaic's Supply Chain Services for MMIS, GHX, and additional 3rd party platforms. The Analyst interacts with IT to ensure systems meet or exceed uptime and quality performance objectives while providing training for caregivers on system hardware and software use, user competency, system issue resolution and workarounds. In addition to the above, the individual takes on special projects as needed including but not limited to training, reporting, spend and utilization analysis, and annual physical inventory support.

• The overall systems expert for Supply Chain Services through maintaining best in class knowledge and skill, including but not limited to Infor, Oracle, GHX and department Web Presence while supporting standard concepts, practices and procedures of both IT and Supply Chain Services.
• Manages user accounts and provides ongoing caregiver training to ensure maximum benefit is gained from use of department hardware and software.
• Serves as liaison between the suppliers Infor, Oracle, GHX and Mosaic to ensure quality performance ensuring future needs are anticipated, analyzed, quantified, communicated and implemented into the process/software as directed. Responsible for supporting future upgrades and enhancements to system to keep system current with latest software releases. Provides first line of support for system users and communicates issues/deficiencies to IT and system supplier.
• Coordinates with internal groups to ensure that adequate resources (staff, time, and supplies) are available to implement and maintain the system with as close to 100% quality uptime as possible.
• Proactively evaluates system performance, issues and needs while providing recommendations for prompt issue resolution. Responsible for uptime and quality of all Supply Chain Systems.
• Coordinates with IT and user groups on the installation of new software releases, maintenance, system upgrades and patches. Supports installation of patches and resolution of software related problems. Performs file recoveries, monitors file usage and coordinates needed backup/recovery/creation/removal of files from server.
• Directs system management best practices through policies for Item Master integrity and quality.
• Ensure system security for caregivers by setting up individual access and termination of access as necessary.
• Write programs to extract desired data from MMIS, GHX and others as required. Creates documents, reports and analysis for key stakeholders that, “tells the data’s story” on a regular basis.
• Supports Supply Chain and Accounting during annual physical inventory in a project-based manor.
• Other duties as assigned

Education

• Bachelor's Degree - Supply Chain, Business, Engineering, Finance, Computer Science or related technical field - Required
• Master's Degree - Master's in Business/Supply Chain/Engineering/Finance - Preferred

Work Experience

• Advanced knowledge of Microsoft Office, Visio, Adobe, Microsoft Access - Required
• 5 Years - Experience in Supply Chain or Healthcare - Required
• 5 Years - Experience in managing or supporting MMIS such as Infor and/or Oracle - Preferred
• Experience in computer programming or systems analysis - Preferred
• Experience in Tableau - Preferred

Licenses and Certifications

• Upon Hire

Travel Requirements

• Travel to off-site locations may be required. - Required

Skills and Abilities

Essential Technical/Motor Skills

• Advanced technical reading comprehension.
• Hand-eye coordination.
• Demonstrated expertise of hardware systems and architecture.
• Identifies and understands the different software and hardware systems used by Supply Chain Services and the system.
• Demonstrates advanced working knowledge of Infor, Oracle, GHX, Microsoft Office including Excel, PowerPoint, Word Access, Crystal Reporting software.
• Computer programming experience is desirable.

Interpersonal Skills

• Excellent verbal communication skills required to effectively communicate instructions and network issues to user in person and over the telephone.
• Demonstrate the use of correct grammar and punctuation in written documents.
• Write letters, plans, reports and memos that are easily understood and stated in a concise manner in keeping with hospital standards.
• Clearly present and express information in an understandable and professional manner.
• Ability to work well under pressure with associated deadlines, juggle multiple projects, and get along with others.
• Continuous learner and embraces change.

Essential Physical Requirements

• Sight

Essential Mental Abilities

• Interpret data, analyze problems, comprehension and concentration.
• Write, understand and explain policies.

Essential Sensory Requirements

• Listening, visual for large amount of reading and programming required.

Exposure to Hazards

Other Skills and Abilities

• Out of town travel may be required, not more than one week per trip.
• Understand relationships between hospital departments and the flow of patient information in those areas.