System Application Support Engineer
- Compensation
- Not disclosed
- Location
- Not listed
- Work setup
- Not specified
- Seniority
- Not specified
- Employment
- Full time
- Experience
- 3+ years
- Category
- It support
- Posted
Skills
Nice to have
- Experience supporting enterprise applications in production environments.
- Experience in basic scripting, database queries, analyzing logs and monitoring tools
- Experience with IT Service Management (ITSM) tools and incident management processes.
- Knowledge of Windows Server and Linux operating systems.
- Knowledge of MFT Configuration and support practices
- Experience supporting API integrations, file transfers, or middleware platforms.
- Familiarity with cloud technologies and SaaS application support.
- Understanding security best practices, authentication methods, and access management.
Full description
Job Summary
The System Application Support Engineer is responsible for providing technical support, maintenance, monitoring, and continuous improvement for business-critical applications and associated infrastructure. This role serves as a key liaison between business users, development teams, infrastructure teams, and third-party vendors to ensure application availability, performance, and reliability.
The engineer will investigate and resolve complex application issues, support production environments, perform root cause analysis, and contribute to automation and operational excellence initiatives. Success in this role requires strong analytical skills, technical troubleshooting capabilities, and the ability to work across multiple technology domains.
This position requires effective communication, a customer-service mindset, and the ability to support critical business operations in a fast-paced environment.
Duties & Essential ResponsibilitiesApplication Support
- Provide Level 2 and Level 3 support for enterprise applications and business systems. The applications include commercial and proprietary applications.
- Configuration of applications and monitoring application health, performance, and availability.
- Applications include data communication (MFT), Webservices, databases, monitoring, printing, shipping system, and production related proprietary applications.
- Troubleshoot and resolve production incidents, service interruptions, and application errors.
- Work closely with business users to understand issues and deliver timely resolutions.
- Installation of Applications as per the Company standards and business needs
- Upgrading and installation of application patches
- User and data management within applications with proper security permissions.
- Proper change management of applications from configuration to upgrades
- Coordinate with development, infrastructure, networking, and vendor teams to resolve complex technical problems.
- Support application deployments, upgrades, patching, and maintenance activities.
- Participate in incident management, root cause analysis, and problem management processes.
- Create and maintain operational documentation, support procedures, and knowledge base articles.
- Participate in on-call support and after-hours maintenance activities as required.
Systems & Infrastructure Support
- Support application environments hosted on Windows and Linux platforms.
- Administer and support Active Directory accounts, permissions, security groups, and service accounts.