System Engineer, Enterprise Messaging Systems - OIT

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Description

JOB DESCRIPTION:

• Manages and develops architecture for Emory Enterprise messaging systems, directory integration, and related systems and services.
• Ensures e-mail user functionality on campus and in remote locations globally.
• Provides messaging expertise and leadership to users and team members and researches and studies new technologies and trends for recommending enterprise improvements and advancements.
• Acts as a messaging subject matter expert for users, the Service Desk and senior management to explain technologies and functionality and to diagnose and solve problems.
• Develops and manages vendor relationships to ensure positive and functionality interaction and to maximize vendor relationship value for the enterprise.
• Designs and integrates messaging infrastructure to meet Emory's enterprise needs and requirements.
• Documents messaging infrastructure to maintain best practices, hand off knowledge and to provide support.
• Acts as a vendor product liaison to review and evaluate performance metrics, maintain integrity and to contain costs.
• Performs maintenance to maintain messaging applications and to ensure operating system (OS) and hardware operability.
• Maintains directory integration and performs provisioning to ensure active directory functionality.
• Develops messaging processes and procedures to provide guidance for maintaining applications consistency and quality control.
• Develops messaging skills to provide leadership for mentoring messaging team members.
• Maintains change process consistency to ensure thoroughness, validate accuracy and control of internal changes.
• Participates in vendor programs to maintain knowledge and to learn developing messaging technologies for advancing the Emory e-mail enterprise.
• Develops plans for integration of messaging applications to ensure successful integrations and enterprise interoperability.
• Performs applications and vendor systems testing to ensure application functionality and enterprise interoperability.
• Analyzes problem trends to identify sources of frequent and common customer issues.
• Acts as Tier IV-level support to provide messaging problems resolution expertise.
• Performs advanced troubleshooting and analysis to diagnose and repair internal and integrated messaging systems and services.
• Performs related responsibilities as assigned.