System Engineer
- Compensation
- Not disclosed
- Location
- Golden Agri Plaza, SG
- Work setup
- Not specified
- Seniority
- Not specified
- Employment
- Full time
- Experience
- 8+ years
- Category
- Software engineering
- Posted
Skills
Must have
- - Diploma or Degree in Computer Science, Information Technology, Engineering or related discipline.
- - 5–8+ years of experience in enterprise infrastructure/system engineering.
- - Strong hands-on experience with VMware environments.
- - Hands-on experience with Cisco UCS.
- - Good experience with NetApp storage.
- - Strong experience with either NetBackup and/or Veeam.
- - Experience supporting large-scale enterprise or multi-site environments.
- - Experience with ITIL Incident, Problem and Change Management.
- - VMware VCP, Cisco, NetApp, Veeam or relevant infrastructure certifications are advantageous.
- Key Competencies
- - Strong L3 troubleshooting and analytical skills.
- - Excellent problem-solving capabilities.
- - Strong ownership and accountability.
- - Ability to independently troubleshoot complex infrastructure issues.
- - Strong communication and stakeholder-management skills.
- - Ability to work under pressure during major incidents.
- - Strong documentation and reporting skills.
- - Proactive approach to infrastructure monitoring and improvement.
- Working Environment
- - Support enterprise and regional infrastructure environments.
- - Participate in on-call and after-hours support where required.
- - Support planned maintenance and infrastructure changes outside business hours.
- - Participate in Major Incident Management.
- - Work closely with network, security, application and vendor teams.
- - Support regional/global teams across different time zones.
- - Occasional travel to data centres or offices may be required.
- Interested applicants are invited to apply via our careers portal. Only shortlisted candidates will be notified.
- As part of our recruitment process, we collect and process personal data relating to job applicants. By submitting your application, you consent to the collection, use, and/or disclosure of your perso
- At Logicalis, we are committed to creating a diverse and inclusive workplace where everyone can thrive.
Full description
About Us
At Logicalis Asia Pacific, this is where you belong, grow, and thrive — at one of APAC's leading AI-driven technology integrators.
As the Architects of Change™, we combine global expertise with local insight to help organisations accelerate their journey toward becoming AI-ready enterprises. With 7,000+ professionals across 30 territories and more than 10,000 clients worldwide, we deliver lifecycle services across cloud, connectivity, collaboration, cybersecurity, and managed services — providing real-time visibility and intelligence across our clients' digital ecosystems.
You'll belong as part of a collaborative regional team embedded within a global organisation. You'll grow through hands-on experience with the world's leading technology partners, supported by investment in certifications, consulting capability, and cross-border opportunity. And you'll thrive in a culture built on inclusion, trust, and continuous improvement.
Logicalis is proud to be a Great Place to Work® Certified™ organisation across multiple APAC markets — because the commitment we bring to our clients belongs equally to our people.
Join us and help shape the future of technology across APAC.
The L3 System Engineer is responsible for providing advanced technical support, troubleshooting, administration, and engineering of enterprise server, virtualisation, storage, backup, and compute infrastructure.
The role will act as the Level 3 technical escalation point for complex infrastructure incidents and problems. The engineer will provide technical leadership to L1/L2 teams and work closely with network, security, application, vendors, and regional infrastructure teams.
The role will also support infrastructure projects, technology refreshes, migrations, upgrades, patching, capacity management, disaster recovery, and continuous improvement initiatives.
Key Responsibilities
- L3 Infrastructure Support
- Provide L3 technical support for complex infrastructure incidents escalated from L1/L2 teams.
- Troubleshoot complex server, virtualisation, storage, backup, and compute issues.
- Perform detailed technical analysis of system logs, performance metrics, configurations, and infrastructure events.
- Lead troubleshooting for major incidents and critical infrastructure outages.
- Perform Root Cause Analysis (RCA) and identify permanent corrective actions.
- Provide technical guidance and mentoring to L1/L2 engineers.
- Ensure incidents are resolved within agreed SLA.
- VMware Virtualisation