System Engineer (outsourced & inhouse)

ALL JOBS LISTED ARE BASED IN SINGAPORE ONLY.

FOR SINGAPOREAN ONLY.

To provide: **

• On-Site IT Support Services for Multimedia Training Labs

• Assist in the Desktop Support IT Services.

SERVICES REQUIRED

-Multimedia Training Lab IT Support (Primary Role)
Setup each PC before commencement of training class, and cleanup each PC at the end of the class duration. This involves setting up and managing user (student) login profiles.
Create new active directory (AD), profiles, and group policies for new training programs.
Maintain software applications used in the training facilities, including downloading and installing upgrades from the internet.
Work with training instructors on their requirements for the desktops.
Update desktop images (backup) after any significant changes.
Assist to maintain training server and keep the systems up to date.

-Desktop Support (Secondary Role)
Prepare and cleanup of laptops for on-boarding/off-boarding.
Create images for new laptop models and older ones whenever there are new configuration changes.
Address desktop support issues via IT-Support ticketing system.
Some desktop support at user area.

-GENERAL MANPOWER REQUIREMENTS
Follow End User office operating hours 8.30am to 6pm.
May need some evening and/or weekend due to upgrades or troubleshoot failed services. (Time off in-lieu will be given for such overtime.)
MC and annual leave will be covered by backup staff from the service provider.

QUALIFICATIONS, KNOWLEDGE AND EXPERIENCE

Certificate in Information Technology or related discipline.

1 to 2 years experienced IT personnel.

Possess initiative and quick to learn on-the-job.
Strong analytical and technical skills.
Ability to communicate effectively, calmly, and patiently with both technical and non-technical customer including internal groups.
Ability to multi-task and flexible with assigned work schedule.
Ability to work with minimal supervision.

Must be able to start work immediately